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"If you are using your phone on a broadband line make sure you fit an ADSL microfilter between the telephone line cord and the telephone socket."
I'm guessing you have one on the landline, probably next to the router but not the handset base :-) Why is my Caller Display not working Help BT com Help
There is no such thing as correctly plugging an analog caller ID box into a digital phone line.
CID display comes from a TD-193 card mounted in the Key Service Unit and it only displays on Panasonic system display phones designed to work on a TD system. The only system that passes CID through to stations is a TA-824 and certain models of TDA-s that have special analog extension cards.
You can use the analog box, but you have to bring the line from in front of the system to the CID box.
What happens if you dial 102? If it rings the receptionist, then you probably just have to reprogram the button. Without picking up the handset, press PROGRAM, the button marked 102, and dial 1 102 STORE then PROGRAM.
Now the button will dial 102.
If that doesn't work, check to see if 102 can be dialed from another phone. If they all go to 119, then someone set call forward at 102. It cancels with a 790 code on the intercom at 102.