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I just bought a gateway gt 5692 model pc and it came with two speakers which i cant get to work. theaudio leveler is moving and it says the device is working properly but i even hooked up my other computer speakers and nothing.

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Which port do you have it connected in on the back? It should be connected to the green port. Also make sure that you dont have the volume muted. You can do that by clicking the speaker in the bottom right corner next to the time. The click the speaker and the bottom of that window. Its muted when it has a red circle with a slash throught it. To toggle it all you have to do is click it.

Thanks

Posted on Jul 19, 2008

  • S C Jul 20, 2008

    Hello,



    Sorry to hear that my first suggestion didnt help. To help you more I need to know what operating system you have? It will probably be Windows XP (Green Start Button in lower left corner) or Vista (Windows logo in a blue circle in lower left corner)



    After I have that I can help you remove and reinstall the software for the card.



    Thanks

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The color codes [if even present] probably don't match
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My speakers are not working


Step 1
If no sound is coming from the computer, start troubleshooting your problem. Make sure both your computer and speakers are plugged in, have power, and are turned on. If the speakers are plugged in but do not appear to have any power, plug them into a different outlet. If you are using a power strip and this is case, replace the power strip. Some speakers are self powered and use a USB cable to supply power. Make sure that the USB cable of your speakers is connected securely to the USB port of your computer.

Step 2
Once you have verified that you have power to your speakers, test the sound again. If you still do not have any sound, make sure the cable connecting the speakers to the computer (known as a 1/8" TRS cable) is plugged into the green audio output jack on the PC.

Step 3
Before we move to software, let's try two more hardware fixes. If you are using self-powered USB speakers, remove the USB cable and plug it into a different USB port. If you are using outlet powered speakers and have a working set handy, replace the non-working speakers with the working pair to test. If you still have nothing, let's move on to software. But one tip first: (for geeks and beginners)

Step 4
As it is with any troubleshooting process, the issue can sometimes come down to the hardware itself. If you have an add-on sound card and none of the hardware or software fixes helps, you may have to replace the sound card. If you use on-board sound, it will probably pay to purchase an inexpensive sound card rather than a new motherboard. If you've been messing around in the BIOS, you may have disabled your on-board sound if that's what you're using. If you don't know what BIOS means, you probably haven't been there and can move on.

Step 5
Go to your desktop. Click Start > Control Panel > Sounds and Audio Devices > Volume tab. If everything is grayed out, go to step 8. If the "Mute" box is checked, un-check it. In "Device Volume" make sure that your volume level is set to a comfortable volume level for your speakers.

Step 6
Click the "Sounds" tab. Under "Sound Scheme" check to see if "No Sounds" is selected. If it is, click "Sound Schemes" and a drop down list will appear. Select "Windows Default" as the scheme. To test your sound now, click on a sound listed below the "Program Events" window. These will be indicated by a small speaker icon located next to them. Simply left click the sound once, then click the play button. If you hear sound, congratulations. If not, move on.

Step 7
Click the "Audio" tab. Under the "Sound Playback" option, make sure your sound card is selected as the default playback device. Usually, only one device appears here, unless you have multiple playback devices installed.

Step 8
If everything is grayed out, you either do not have a playback device installed or your drivers are corrupted and need to be replaced. Drivers help hardware and software function together. Try this fix for reinstalling drivers. Click Start > Right-click "My Computer" > select "Properties" from the drop-down menu > Click the "Hardware" tab and then click the "Device Manager" button. Device Manager will open.

Step 9
Look for either a red X or a yellow question mark listed under "Sound, Video, and Game Controllers" If you have a red X, right click the device with the x and select "Enable" from the pop-up menu. Test your sound at this point. If you have a yellow question mark, right click the device, click "Properties" from the pop-up menu, and then click the "Driver" tab on the window that appears. Now, click the button "Roll Back Driver" to go back to the previous drivers that were functioning correctly. Restart your computer at the prompt.

Step 10
As a last resort, you can uninstall and reinstall the device. Right click the device and select "Uninstall" from the pop-up menu. Restart your computer. Windows will automatically detect and install your audio device upon boot-up. If after doing all of the steps, listed here and you still cannot hear any sound from your computer speakers, contact a qualified computer technician.

Please rate me if this solution works for you

Thanks......Have a great time.

Aug 08, 2010 | Computers & Internet

1 Answer

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Please cross check the audio driver is installed or not from Device Manager

My Computer(right click)-> Properties-> Hardware->Device Manager ->Sound,Video & Game Controller(expand it)-> See if any thinh with yelow ? symbol.


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