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the way you explained how it loads and you even bought a new cd... it boils down to the lens. try cleaning the lens with a dvd cleaner. be specific with the cleaner though because cd cleaners are different from dvd cleaners. try to use the dry cleaner and not the cleaner which uses liquids.
Clean the disk, make sure there is no scratches than contact the seller of the item if you're sure it's perfectly fine-looking and tell them your story, they should trade it in depending on where you got it.