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Turntable not turning all the time

Kenmore (2002) model# 363.62709200--turntable rarely turns

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  • 2 more comments 
  • hubbuh48 Jul 21, 2008

    Going to check for 21v at plug to motor.

  • hubbuh48 Jul 21, 2008

    Not where I plug in the microwave to the house 110 v, where the tt motor is plugged into.

  • hubbuh48 Jul 23, 2008

    Continuity good for motor, 21v AC at plug for motor. Guessing mechanicals in motor worn out. Ordered new motor ...I'll keep updating.

  • hubbuh48 Jul 25, 2008

    New tt motor arrived today, installed and she's up and running. Thanks for the help.

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  • Microwave Ovens Master
  • 8,865 Answers

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven. You may have to cut the motor cover off with snips, then use a screw when reassembling it.

You can probably find exploded views and order parts by entering your model number here at the Sears parts site.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

Posted on Jul 20, 2008

  • 2 more comments 
  • William Miller
    William Miller Jul 21, 2008

    Normally that should be 120VAC, so be careful.



    We're happy to help you and we'd appreciate your thoughtful rating of our answer.

  • William Miller
    William Miller Jul 21, 2008

    I didn't find model 363.62709200 but I did find 363.62709300 at the Sears site.



    Microwave turntables normally run on 120VAC, but you are correct. In this case the motor is run by 21VAC!



    So it may be an issue with the low-voltage transformer or the turntable motor relay or the motor.



    Still be careful. Good luck!

  • William Miller
    William Miller Jul 23, 2008

    I've dug a little deeper. This is similar to JVM18xx series GE-branded models.

    The 21VAC for the turntable motor is actually derived from a winding on the cooling fan motor.

    Since you've got steady 21VAC at the TT motor, I'm sure it's bad.

    As I suspected from the beginning.

  • William Miller
    William Miller Jul 25, 2008

    As I suspected from the beginning.

    Good job!

    We're happy to help you and we'd appreciate your
    thoughtful rating of our answer.



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