Question about HP Photosmart C6180 All-In-One InkJet Printer

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Wireless HP 6180 PhotoSmart All in ONe will not scan document to my computer

When I attempt to scan a document from my C6180 All in One to the will not me an error message...refer to device documentation to troubleshoot. It has allowed me to scan before without a problem....but in the past couple times I have tried it gives me that message. I have gone through the manual, even reinstalled the printer....nothing seems to work. Please advise

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  • dvasquez049 Jul 20, 2008

    Have the same issue with scanner .I'm able to scan with ADF,but unable to scan when I put a document in the scanner ! Please advise !!!!

  • CoachLauren Oct 01, 2008

    Same problem for me too, but I'm on Mac OSX Leopard.

  • DMHialeah Oct 05, 2008

    When I click on the icon for HP solution center to scan a documen, I get the TrayApp instalation, but I cant install that cuas it says is not avail. What can I do?

    Daniel Morales

  • rynocubbie Jan 27, 2009

    the hp scanner software (hp device manager) says the scanner could not be initialized - error communicating with the scanner

  • Anonymous Feb 26, 2009

    I have a HP 6180C wireless and when I run ScanPro on occasion I get "Sorry, scanner could not be initialized." I think I have tracked this down that when the scanner/printer is "asleep" and you run ScanPro, it doesn't wake up correctly. Then, something in ScanPro gets broken and it won't work from there on. The only fix I know of, and have done successfully, is to reset the printing system (see Mac OS X Help if you need to) and then reinstall the printer driver (download the latest from HP). That seems to fix it. Dunno if this is an Apple or HP thing but it sure is annoying. Hope this helps!

  • mfrost551 Feb 28, 2009

    I too cannot scan a document to my computer. When using the scan menu, "no scan options. Refer to device documentation to troubleshoot". Everything else works great, ie; copy, send fax etc.

  • joseph1463 Apr 21, 2009

    cannot scan photo to Mac from printer, using wirless

  • Anonymous May 15, 2009

    the computer and the scanner 'can't communicate'

  • Anonymous May 15, 2009

    I just today started getting exactly the same error message. Have not found the answer yet.



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Related Questions:

1 Answer

I have the HP 6180 Photosmart All in One and I have a newer GaTEWAY COMPUTER. It will not scan my documents and I really am afraid to run the software, as it may stop printing for me. I am not really savvy...


Please give me below information and we can narrow down to fix this problem.

  1. What is the operating system of Gateway Comuter?
  2. Do you get any error message while scanning? what is that error?
  3. Were you able to scan earlier?
  4. How is the printer connected; by USB cable? Ethernet? or Wireless?

Jul 26, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

My PC keeps listing my Photosmart 6180 as

The option should be there by right-clicking it.

Dec 18, 2009 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

How can I scan with HP Photosmart 6180? I have Vista 32-bit; printer is connected to my network via the ethernet port (fixed). Thanks ... Puzzeled Mark

If you installed the full-featured HP software (for Vista), you should be able to scan from there.

If not, there is a work-around solution to scan from Vista without using the HP software:

Dec 07, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer


Try This :
Put the CD in the computer ;
Goto My computer- Right click on Black HP logo - Click on Explore - Open UTIL (Folder)- Open CCC (Folder)- Double Click on UNINSTALLATION L1 file;
Restart the computer;
Take out the CD and put the CD back in
Install the printer By clicking on add a Device
and reinstall it ..
This should resolve the issue
IF not then again follow the particular Link

Regards Somajit

Sep 17, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Wireless HP 6180 PhotoSmart All in ONe will not scan document to my computer

Well its the issue with the printer drivers taking a dynamic ip address.all you need to do is uninstall the printer network drivers,insert the s/w cd that came with the printer and then click on add a device ,it would install the printer drivers all over again.

In case it doesnt you can always contact a free online technical
support with an online live techbuddies technician at

May 30, 2009 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

HP C 6180 will not not print or scan

As an IT admin at a small school district I can attest to the scan in print issues via network with this model. Our eventual solution after HP provided little help was to USB it to a workstation and then share it with limited rights to users. It was most stable otherwise with only bare drivers loaded and not using any associated HP software

Apr 24, 2009 | HP Photosmart C6180 All-In-One InkJet...

3 Answers

HP Photosmart C6180 won't scan documents

Suddenly since last week I can not scan to my E Mail or iphoto anything. It simply says -" sorry scanner can not be initialized. Error communicating with scanner

Feb 22, 2009 | HP Photosmart C6180 All-In-One InkJet...

3 Answers

HP C6180 won't scan to word or document viewer etc etc

the save as function is in the print/scan manager, not the'll need to point it to where you want it to save, and also what format

May 28, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Problem with c6180 when used with mac/leopard

Follow below instructions to scan more than one pages to a single document :

1. Open HP solution center.
Click Start - All programs - HP - HP Solution center.

2. Click Scan document - Click Accept.
Computer will ask "Would you like to scan another page?" Say Yes and scan the other side of the document by following onscreen steps.


Dec 22, 2007 | HP Photosmart C6180 All-In-One InkJet...

1 Answer


The 6180 memory device refers to the removable memory devices that can be loaded into the slots on the front of the machine, not the scanner. Your devices are configured wrong.


The scanner is a TWAIN device and therefore requires a Twain driver. Accessing Twain sources requires you to SELECT SOURCE for your scanning software.


Just un-install, re-boot, then re-install the drivers for the 6180. Make sure to allow the resident software that runs on your PC to run in the background.  HP needs the "ImageMonitor" and other software to run in order to "feed" your scanning software.

Oct 15, 2007 | HP Photosmart C6180 All-In-One InkJet...

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