Question about 2wire 2700HG-B Router (2700HGB)

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2wire 2700 HG-B

My DSL light will not turn green, I have disassembled the unit. Is there any repair I can perform to make the unit functional again?

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  • rojorinda199 Aug 06, 2008

    The unit turns on (power) and light stays green. Ethernet light does the same. However, the DSL light will flash green and then turn red and the unit appears to have suffered a power spike resultant in this behavior.

  • rojorinda199 Aug 06, 2008

    thanks, javi but the problem still persists

  • Anonymous Mar 25, 2009

    dido

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  • 19 Answers

Does it turn on at all?, if so what color is it?

Posted on Aug 06, 2008

  • Javier Ponce de LEon
    Javier Ponce de LEon Aug 06, 2008

    If this happened after a power spike and are using an ISP that is PPPoE (you have a user name and password),the settings in the unit might have been wiped out, try logging on to the web interface of the unit http://homeportal/setup and run the system setup wizard, let me know if this helps

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Hi. I will not repeat the check the phone line and resetting comments as it's now redundant.

I always have a spare modem as a line tester.

I've seen several 2700HG-B 2wire modem/routers burn out and every single time it's the DSL signal or modem portion that is burnt out. Even if you have two or three phone line surge protectors these 2700s are prone to shorting out unless you have a direct signal splitter DSL setup.

Here are a few things you can try to confirm if the 2700 is no longer functional on the DSL signal light problem.

#1: Turn on (plug in) your 2700 without the phone line plugged in and wait. If the DSL starts flashing red then there is a hardware problem in the modem/router.

#2: Plug the phone line into the 2700 while the dsl light is flashing red. It might take about 3 seconds however it should start to flash green and let it flash for about (usually) three minutes. If it turns red then the 2700 is indeed damaged.

#3: If you can enter into your modem using the http://2wire... and check the connection status. The first two status lines should read attempting to connect and no connection.


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