I am trying to help my mother who called to tell me her machine screeches when she is trting to play messages so she cannot hear the messages. She also has a fax machine on same line. Can anyone help me trouble shoot this for her. Thanks, Bibi
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Re: Digital answering machine
Hi Bibi - Is this a regular land line? Is the fax machine supposed to answer if it's a fax but not answer if it's a phone call? Let me know exactly what your mothers' setup is please. It sounds to me like the fax is trying to answer all the calls and the screeching she hears is the fax machine try to handshake, or connect, with another fax machine. You've probably heard what that sounds like. Let me know the answers and if you can ask some people that called if they heard anything. Thanks.
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Are you at the answering machine or calling into the machine? If you are at the machine, press and hold Annc/Skip. Wait for the beep and then speak normally from about 9 inches away from the mic (just below the Play/Stop button). You will see a dash in the display. To stop recording, press Annc/Skip. The system will play back your message. (If you press and release the Annc/Skip button, it will play back the current message.)
If you are dialing in, once you are into the system, press 7 * and wait for the beep. Speak your message and then press 5. The message will play back.
This come from a previous model than I have (mine is a ol5870), but seems to work for this one in retrieving messages from another phone.
Default access code is 0000 if you haven't changed it (but you should); when answering machine answer dial in the 4 digit code while the outgoing message is playing.
Once in dial 1,2, or 3 to play messages (mail box number I believe)
You can dial * for a help menu
4 Repeat a message 44 Ignores a message (message won't remote retrieve next call) 6 plays next message (skip to next) 7 Deletes message 8 Lets you record a memo 9 Let's you change the outgoing message (5 stops the recording) 0 Toggles answer on/off
When the power went out it may have set the machine to its default setting, "answer function off". Press the "On/Off" button to check for sure. A battery really wouldn't help in this matter because it's only there for backup; when the power goes out the batter will save your settings, outgoing and incoming messages. Perhaps when the power went out you lost your outgoing message, and now, when people call, they don't realize that that they are supposed to leave a message. One more thing you can check is the switch on the side of the phone which tells the machine to answer after 2 or 4 rings.
Managed to clear it myself. After making several cell phone calls to my machine last night and unplugging it over and over, etc. I gave up. This morning I again unplugged everything, reset all the settings and called the machine several times. At first I kept getting the "noise", but eventually I was able to call and leave a normal sounding message. Can't really explain what "cured" it! In desparation I did shake the machine and give it a hard slap, but who knows what did it!
There are zero message on the machine, but the machine says "messages full" to the caller after if answers and plays my recorded message. It also flashes "F" on the display. I can't figure out how to reset it so that it will answer my calls. Can you help?