Question about Sony Handycam DCR-HC30 Mini DV Digital Camcorder

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Sony DCR-HC30 I have the same problem you had with your camcorder. I purcased it in May 2004 and I have the reciept...How did you go about contacting Sony...What documentation did you have to provide to get the ccd imager replaced under the recall.

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  • cube2 Jul 23, 2008

    Thanks for your help. Sony is fixing it at no charge.

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I'm not sure about the number but I think it's 1-888-217-SONY.  I described what it was doing and the Sony person said it was a "CCD issue"  I had to give them my serial number and I'm not sure what other info.  They gave me an address to send it to Sony Repair Center along with a number to put on the outside of the box.  I was to include a description of what was wrong and say that it was a "CCD issue"  If I remember correctly, all shipping and handling was taken care of and they fixed my camera free of charge.  Hope this helps.

Posted on Jul 19, 2008

  • ginab Jul 23, 2008

    You're very welcome.  Glad they're fixing it for you.


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Tip

Hi Adam, Free USB driver downloads for HC30, HC30E If you're in US, go to:...


FOR USB USE:
Download Driver
http://esupport.sony.com/US/perl/swu-matrix.pl?upd_id=1452

Install then download and install a video program like movavi videosuite or ulead videostudio (i personally recommend movavi).

Plug in the camcorder and switch it on, put it on play/edit and play the video, press record or capture in the software and let it record!

once the video scene in the camera is done, stop the recording and do what you wish!

GOOD LUCK!

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This could be a switch problem, even if the switch looks like it is going the contact may have worn, do you live near a camera store like Jesops? if you do let them take a look.

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1 Answer

I have a DCR-HC30 Sony Camcorder but I open the lens cover but I still can't see through the lense it still says cover not open


Hi,
This is problem of ccd imager chip failure in your DCR-HC30 camcorder and ccd imager chip will be replaced to get live view in camera mode.
Let me know if you want to replace ccd imager chip by yourself if you know soldering parts in circuit board and can apart camera safely to provide you part number info OR take camera to qualified tech for fix.
Thanks.


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Instructionas lost


Please click Sony Support to download user manual of DCR-HC30
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Hi,
Download Vista updates for your Sony DCR-HC30 camera from Sony Support.
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If your Sony camera DCR-HC30 doesn't show live view to record and playback previous recordings good then its problem of bad CCD Imager and this part will be replaced.
Sony will repair your camera free of cost and you will pay shipping charges only. Click Sony CCD Support for details.
Thank you.

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I THINK SONY WILL LET YOU DOWNLOAD DRIVER FOR FREE AT www.sony.com

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