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Please see the following help articles for solutions to the most common issues users experience with AOL:
Trouble Signing In
Use the following solutions if you're having trouble signing into your AOL Email account. Select a heading below to expand more information.
I'm having trouble signing in to my account
Can't access AOL? Do you get one of these alerts when you try to sign in:
a) "We detected unusual activity," or
b) "Your Username is incorrect"?
If so, then first off, we sincerely apologize for the inconvenience. To protect your account and get back in, you'll need to reset your account.
Go to I AOL
Gold.com to get it done. Typically, this is quick and easy. But if you're unable to change your account (and you're in the U.S.), call 833-781-6786 for further instructions (Mon-Fri 8am-1am ET and Sat-Sun 8am-10pm ET).
If you're not seeing either of the alerts above when you attempt to sign in, it might be an issue with your browser. Here are two things to try.
Set your browser's security setting to default
1. First, determine the browser version you're using.
2. Once you've identified your browser version, read our help article Reset browser security settings to default level to learn how to set your browser security settings.
3. Try signing in again.
Clear your browser's cookies, cache, history and footprints
1. Clear your browser's cookies, cache, history and footprints to clean your computer's disk space. Visit our help article Clear cookies, cache, history and footprints in your browser to learn how.
2. Try signing in again.
You barely have time to clean out your closet, so why bother clearing cookies, cache, history and footprints in your browser? A few reasons to consider tidying up:
· Websites store temporary files and cookies on your computer in order to remember you for return visits (e.g., a link you've clicked on in the past will remain darkened). As nice as it is of them to RSVP on your behalf, these temporary files and cookies can cause problems with your e-mail.
· If your browser's history settings call for your history to be recorded for an especially long period of time, then the file size can become quite large. Clearing this list frees up space on your computer.
· Why do I get a blank screen when trying to sign in to AOL DESKTOP?
· There are several reasons why your screen is blank when signing in to AOL GOLD Email. Don't worry, we're here to help!
· Try the solutions below, checking to see if you can access your email after each solution, until the problem is fixed.
Sign out and then sign back in
Sometimes, the best solution is also the easiest. If you're having trouble accessing your mail, sign out of your account, wait a few minutes, and then sign back in. This will often do the trick.
Clear browser cache, cookies and history
When you visit a website, temporary Internet files, cookies, and your browsing history are stored on your computer to record your return visit. Deleting these files (Internet files, cookies, and browsing history) can often fix the problem you're experiencing.
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser for instructions on how to clear your cookies, cache, history, and footprints on your particular browser.
Reset web settings
Resetting your web browser back to the default settings can help fix the problem. Please read our help article Reset browser security settings to default level to learn how to reset your browser security settings.
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