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We had the same problem. Since ours was off warranty, I took the back off (several small screws) and lubricated with some fine oil the track (two silver rods about three inches long) upon which the lens slides back and forth. It can be tricky to get it apart and back together again. I also manually slid the lens carrier so that it was in the middle, partway away from the center spindle. Now ours works fine. I think the problem was that the lens carrier doesn't slide very well or gets stuck on the track rods.
prob. the laser i have an accurian(radio shack) portable dvd with the same issue. spin motor fires fine but says no disk. just because the laser "lights up" dosent necessarily mean the read section works also. if anyone has a solution to locate a suitable laser please post here as i have a ton of lasers from various drives etc.
APD-3955 portable DVD vemote, dvd show room is avlible pleaase go to dvd show room.you will get soon. if internet you ask remote will come by post so many days after will came my suggens is your nerest shop only best.