Question about Planar PDP-42BK 42 in. Plasma HDTV

13 Answers

Planar PD42ED Plasma TV - Problems with Picture

Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} The picture on my TV set is messed up. It's a 42" plasma unit that's a bit more than 2 years old. It's no longer under warranty. The colors are off. The picture almost looks like a somewhat fuzzy Andy Warhol painting. On multiple occasions I've tried adjusting it and doing a reset from the menu but nothing changes. I brought it to a shop authorized to repair all major brands. The technician did diagnostic tests and told me the problem is with the X-Main Circuit board. He says that it controls the X vertex and that it needs to be changed. Planar no longer sells parts for this unit. The part number is 50503911006. I want to know how I can get this TV set working properly either by fixing the existing board, finding a place that can provide me with a Planar replacement board, getting a compatible part from another manufacturer, or any other reasonable solution. If you go Online and search for PD42ED, it seems to be available from HP Small Business but I never seem to be able to get anywhere when I try to call them. Suggestions?

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  • 15 more comments 
  • stanpok Jul 19, 2008

    To Benimur
    http://www.fixya.com/postBuddyProblem.as...

    I sent the following message to shopjimmy@gmail.com:

    "Please let me know if you still have parts for the Planar PD42ED Plasma TV. By the way, when I clicked on the following link that's supposed to show pictures of the TV, of the 2 pictures displayed, the first image with the screen turned on is incomplete and the second picture has the TV powered off. Therefore, I can't really see the problem described for the screen."

    As soon as I receive a reply, I'll post the answer I receive.

    Thank you.

  • stanpok Jul 19, 2008

    In response to your suggestion, I have already contacted Planar and they told me that they don't have parts because the manufacturer/supplier is no longer in business.

  • stanpok Jul 20, 2008

    Instead of buying another TV set, I would rather try to find a less expensive solution. That's why I am hoping one of the experts can help me. Besides, selling the TV set I own introduces me to another problem which requires more time and effort on my part, more specifically, trying to find a buyer for a defective TV.

  • stanpok Jul 20, 2008

    In response to your suggestion:

    "Try checking this link I think they can repair your Planar tv. http://www.fixmymonitor.com/company.htm "

    I contacted them using a link on their site and asked them to let me know if they can get me the part I need. As soon as I get a response back from them, I'll post it to this site.

  • stanpok Jul 20, 2008

    In response to your suggestion:

    "Try checking this link I think they can repair your Planar tv. http://www.fixmymonitor.com/company.htm "

    I contacted them using a link on their site and asked them to let me know if they can get me the part I need. As soon as I get a response back from them, I'll post it to this site.

  • stanpok Jul 20, 2008

    In response to the suggestion:
    "Try this plasma service manual go to page 40 for service menu settings."
    Planar has already provided me with the actual Shop Manual for the PD42ED unit. When I looked at the contents of the PDF file you provided me with, I don't know if this manual applies to my plasma TV. There's nothing saying it's for the Planar PD42ED plasma TV. The information contained on the page you recommended reading may or may not apply. The TV is currently sitting in the repair shop. The technician there did diagnostic tests and told me what the problem was, more specifically, the X-Main board has to be changed. Please get back to me and tell me if following the reset protocol described starting on page 40 of the manual you asked me to read will fix my problem.

    Thank you.

  • stanpok Jul 20, 2008

    I tried changing the menu setting multiple times and even set it to default settings. Performing that action didn't solve my problem.

  • stanpok Jul 20, 2008

    I'll be going to the shop on Monday and I'll have a look at the unit. I already asked the technician and he told me he didn't see anything obvious but I'll have a look for myself.

  • stanpok Jul 20, 2008

    In response to the suggestion from Darklord1 to:
    "Contact these people http://www.servicetoday.net/parts.html
    they might have the part from old stock or they can deffinately get you a substitute"
    I have sent them an e-mail message. I haven't yet received a reply. When I hear from them, I'll post their reply.

  • stanpok Jul 20, 2008

    In response to Chris07551's suggestion of
    "try ebay for parts there really goo ",
    I've been checking eBay.com quite a bit and still no luck.
    Thank you.

  • stanpok Jul 20, 2008

    In response to VOTIT's suggestion:
    "Comment by VOTIT, posted on Jul 20, 2008
    Click this site for replacement;www.MONISERV.com"
    I accessed this site and sent them an e-mail to find out if they have the part I need. When I receive their reply, I'll post it to this site.
    Thank you.

  • stanpok Jul 20, 2008

    In response to S4U311's suggestion:
    "see the user guide for more infomatin"
    I have copies of both the User Manual and the Service Manual. Before having my TV checked out by a qualified technician, I read both of these manuals and followed instructions given to make the adjustments to the screen image. The problem continued. After the technician ran his diagnostics tests, he told me the problem was with the X-Main board. This part needs to be replaced. He doesn't repair boards. I need to find a place that can either fix the board or replace it at a reasonable cost. There are two part numbers for this board: LJ92-00748A and 5053911006.
    Thank you.

  • stanpok Jul 20, 2008

    In response to JITHINANTONY's suggestion:
    "Comment by jithinantony, posted on Jul 20, 2008
    try to check the circuit board "
    please be more specific as to what should be checked on the board.
    Thank you.

  • stanpok Jul 20, 2008

    In response to Junoon007's suggestion:

    "Dear Sir/madam,

    Our support technicians are available 24/7, at 866-PLANAR1 (866-752-6271) or 1-503-748-5799. When you contact support please have the following information ready so we'll be able to assist you more effectively:

    * Your name
    * Your company?s name
    * The product model number
    * The product serial number
    * A detailed description of the problem"

    I've already gone this route a couple of times. It always ends the same way; we cannot help you because this model is no longer supported and parts are NOT available. But Planar was kind enough to send me a PDF version of the Service Manual for this TV. I provided it to the technician when he ran his diagnostic tests. He told me the problem is caused by the X-Main board. I need to either replace this board or have it repaired at a reasonable cost.

    Thank you.

  • stanpok Jul 21, 2008

    In response to IrishDruid's suggestion:

    "Well, the solution is to replace the optical block on your TV. You can try the "Repair Service" link on the right..just put your zip and you'll get a whole host of service centers in ur area. Mention u were referred by Fixya and you just might get a discount :)

    Im afraid there is no other option other than getting a repair job done.."

    I don't see the link you refer to in your message. Please re-post your suggestion and include the link in the message.

    Thank you.

  • stanpok Jul 21, 2008

    In response to marked's suggestion:

    "Comment by marked, posted on Jul 20, 2008
    Ok just inform me what is the response from fixmyrmonitor.com, hopefully they can fix that unit.

    Good luck........"

    When I get a response from fixmymonitor.com I'll post it on this site.

    Thank you.

  • stanpok Jul 21, 2008

    Following this following suggestion put forth by Ekse, if I don't get any results over the next few days I'll be reposting the problem.

    "you have reposted the problem, do you need anything else right now or do we wait untill you get a responce.



    Use the reply / comment instead of reposting / requestin more assistance."


×

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You have reposted the problem, do you need anything else right now or do we wait untill you get a responce.

Use the reply / comment instead of reposting / requestin more assistance.

Posted on Jul 21, 2008

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Well, the solution is to replace the optical block on your TV. You can try the "Repair Service" link on the right..just put your zip and you'll get a whole host of service centers in ur area. Mention u were referred by Fixya and you just might get a discount :)

Im afraid there is no other option other than getting a repair job done..

Posted on Jul 20, 2008

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Dear Sir/madam,

Our support technicians are available 24/7, at 866-PLANAR1 (866-752-6271) or 1-503-748-5799. When you contact support please have the following information ready so we'll be able to assist you more effectively:

  • Your name
  • Your company’s name
  • The product model number
  • The product serial number
  • A detailed description of the problem

thanks
good luck


"Don't forget to rate the solution"

Posted on Jul 20, 2008

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See the user guide for more infomatin

Posted on Jul 20, 2008

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Try ebay for parts there really goo

Posted on Jul 20, 2008

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Have you manually inspected the circuit board yourself? There might be an obvious component that is burnt out, that would not be too hard to replace by soldering a new one on. Perhaps you can have the shop technician that did the diagnostics show you the circuit board that he feels is at fault. It may be something as simple as a few electrolytic capacitors bulging or spewing electrolyte. Also check the power supply board for toasted components. Just an idea.

Posted on Jul 20, 2008

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  • 105 Answers

Try to change the menu settings

Posted on Jul 20, 2008

  • jithin antony Jul 20, 2008

    try to check the circuit board

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Try this plasma service manual go to page 40 for service menu settings.


PLASMA TV SERVICE MANUAL

Hope may this help;


Posted on Jul 20, 2008

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Contact these people
http://www.servicetoday.net/parts.html
they might have the part from old stock or they can deffinately get you a substitute

Posted on Jul 20, 2008

  • 2 more comments 
  • Rishi Roshan Ali Jul 20, 2008

    did you look at the link i posted

  • Rishi Roshan Ali Jul 20, 2008

    did you look at the link i posted

  • Rishi Roshan Ali Jul 20, 2008

    did you look at the link i posted

  • Rishi Roshan Ali Jul 20, 2008

    did you try the link i suggested

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Try checking this link I think they can repair your Planar tv.
http://www.fixmymonitor.com/company.htm

Hope that helps...........

Posted on Jul 19, 2008

  • Mark Gil
    Mark Gil Jul 20, 2008

    Ok just inform me what is the response from fixmyrmonitor.com, hopefully they can fix that unit.



    Good luck........

  • Mark Gil
    Mark Gil Jul 21, 2008

    Ok will be waiting hopefully that's a good response ...

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Your best option is to replace the unit and sell that one for parts to someone who might need it. I would recommend a brand like Panasonic as they will offer service/parts for a much greater period of time.
I hope this helps.
Thanks,
Lee

Posted on Jul 19, 2008

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Why not contact Palnar themselves to fix your problem..?

Posted on Jul 19, 2008

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Hi,

Offhand and initially, a possible source of part(s) is here. Am not sure how current though the posting is. Pls give it a try.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jul 19, 2008

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