Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Error message #Oxc19a0013----Ink system has failed

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  • cavehilljim Sep 27, 2008

    oxc19a9913

  • zarigueya Feb 01, 2009

    After replacing the cartridge with the correct HP cartridge, rec'd message "Ink system has failed.... Error 0xc18a0001



    I have turned off, unplugged, removed all cartridges, let sit two minutes, replugged, turned on, replaced all cartidges again, same error message.



    The cartridge came in a two pack; I went through the first in a week; when I shake this one slightly, I can hear liquid ink.



    What the.....

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  • 679 Answers

IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. 
Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

Posted on Feb 03, 2009

  • kratzmeister
    kratzmeister Mar 16, 2013

    One question. How do you remove ink cartridges when the printer is turned off?

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  • 103 Answers

SOURCE: I have a system failed error code Oxc19a0013

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold Plus (#) and 6 while plugging in the power cord

Posted on Jul 12, 2010

  • 4753 Answers

SOURCE: I am getting ink error

Is the phrase "Ink System Failure" in the message?

First check the cartridges. Remove all of the cartridges. Replace any that are low or empty. Check for damage or a blocked vent. Clear the blockage with a pin. If it is clogged with tape or the orange tab (that was in place during shipping), then remove the tape. Replace any that are damaged. Reinsert the cartridges and make sure that they are fully seated (clicked into place). Check if the error persists when you close the cartridge access door.

Try running the printhead cleaning utility from your computer. (HP Solutions Center under Setting, Print Settings, Printer Toolbox and follow the on-screen directions).

Remove the printhead and clean it. Then reinsert it and make sure it is fully seated. Remove the cartridges, lift the latch handle on the right and lift the print head straight up. This is done with cotton swabs or lint free clothes (coffee filters will work) and distilled or bottled water. During the cleaning do not touch the nozzles; also do not touch the contacts with your fingers. Wet the swab or cloth and wring out the excess water. Wipe the contacts on the printhead with the damp cloth first by wiping up towards the nozzles. Then with another damp cloth wipe the edge between the contacts and the nozzles (work in a right to left motion). Finally wipe down the ramps going away from the nozzles with another cloth. (Wipe each part until there is no ink left.) Dry each area with a fresh cloth.

Next take another damp cloth and wipe the contacts inside the printer. (work from top to bottom.) Dry the area.

Reinstall the printhead and lower the latch handle. Then reinsert the ink cartridges until they snap in. Close the cartridge access cover and check for the error message.

If the error persists, reset the printer. With the printer on, disconnect the power cord from the back of the printer. Disconnect the other end of the cord from the wall outlet. Wait at least 15 seconds and then plug in the cord (first to the wall outlet and then the printer). Turn on the unit.

If the error persists, then either the printhead needs to be replaced or the unit needs service. Unfortunately a new printhead is not returnable if you put it in and find the error persists.

For details and pictures: see http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3737195#N65 .

I hope this helps.

Cindy Wells

Posted on Dec 12, 2010

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However, you can try resetting the printer first -

Reset the product
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  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
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  8. If you receive a prompt to print a calibration page, do so.
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Check all of your cartridges to ensure that all of the protective tape has been removed. If you still receive the message after the check then power down your printer and remove the power cord from the back of the printer. Remove all of the ink cartridges from the printer. Wait 2 minutes, then plug the AC cord back into the printer. Turn the printer back on. Once the printer goes through it's power on self test it will ask you to insert the print cartridges. Go ahead and do so. If the error message does not display itself then you are okay to go ahead and use the printer. However, if you still receive the error display then you will have to have the printer serviced. Unless you have the tools, experience, and a copy of the service manual for your printer, it is best to have your local HP repair center take a look at the printer. The code signifies an ink system error, but there are a number of reason that can cause the error to display.

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I have a system failed error code Oxc19a0013


A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold Plus (#) and 6 while plugging in the power cord

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