If you have trouble connecting your mp3 player to your computer, you can always try this --it definitely works on my computer;
1) turn on your mp3 player, 2) push the 'power slider' downward to put it on hold, 3) press on the left of the wheel as if you were to go to the previous song, 4) wait until the 'blue rectangle with the lock' flashes once, 5) plug in your mp3 player to your computer, 6) wait for a few seconds, and a menu should pop-up
I think I have a solution. If you're using Windows Media Player like you're supposed to, click the sync button in the top menu bar. if it says click here to sync device slick there and it'll pop up a menu telling you to name your Sansa and click ok and you should be good to go.
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Solutions are in order of increasing probability of data loss AND device recovery. Screen messages are loose approximations
A Soft Reset 1. Hold Power switch up for 5 seconds. 2. Screen displays "Goodbye". 3. Restart
B. Hard Reset 1. Hold Power Switch for 30 seconds 2. Restart
C. Recovery Mode 1. Hold Power Switch for 5 seconds to switch device Off 2. Move switch to Hold 3. Press and hold Home button 4. Connect USB cable to device 5. Screen displays "USB" in small type and "16 MB Format" shows up in My Computer 6. Copy firmware files to "16 MB Format" drive letter 7. Disconnect USB cable 8. Screen displays "Firmware update" 9. Restart device
C. Force Format (This one wipes the data partition. Make sure all needed music/pictures/video exist elsewhere)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device 5. Screen displays "Format and lose data" 6. Press right/East on Scroll Wheel to confirm 7. Screen displays "Formatting" 8. Restart device
D. Manufacturing Mode (included for completeness only) 1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device 5. Windows detects a new hardware device 6. ??? 7. ??? 8. ???
Ok, first take in a deep breath. What you should do is hold in the power/menu button. hold it in for about 2-5 minutes, yes it will take a while. just be patient. once it is finished restarting plug it back into your computer and it should be detected.
Does the charging sign show up? It could be a bad cable. Also make sure you have the right software You can get it here at: http://www.sandisk.com/sansa Go to Support\product support\sansa view\ thenlook in the right column
Try it with different usb ports as well. Go to Device Manager and look for "?'s" or "!'s"
I jsut purchased an 8GB sansa view mp3 and I downloaded it like I was suppose to and it does not work in Rhapsody at all, also in the windows media player it shows that the device was installed correctly but it still doesn't work and I still can't sync my songs to it. The sansa icon won't even show up