Hi, i gt a new laptop last week and at first it worked fine bt then vista just stopped detecting my dvd drive - it's a matshita dvd rw with lightscribe now everytime i turn on the lap it get's detected and sometimes it just vanishes off "my computer" i deleted the registry entries as suggested ny one expert - didn't help i updated the driev too bt still nothing Help? thankyou
i bought the laptop with vista it's a HP compaq 6715s it's really annoying how it dissappears from the system i tried to write a dvd just now and halfway thru it just stopped identifying the device and now i'm stuck in a rut cos the dvd drive is useless... open for solutions, ideas, i need this thnx
Ok go into windows devic manager and see if the dvd drive shows up there it might have a little ! in a yellow triangle if it does dont worry it should offer a soultion to get to device manager go to (start type device manager and then click on it)
also try installing the device driver again hope this helps
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Its very common problem with dell laptops with DVD drive, after 3-4 yrs it keeps freezes up and stops working. Even mine is Inspiron 1564 and facing same problem. BTW, what is your exact problem is it only freezing but detecting DVD? or not even detecting?
Please go to Control Panel->System->HW->Device Manager and click on Actions->Scan for new HW.
It should be able to locate the DVD drive and load its drivers. Once drivers are loaded then the drive will be functional. Generally the drives are press fitted, ie, you can pull them out of the laptop casing. Then press fit again after cleaning the connectors. And then see if the drive is detected.
> is it an internal cd/dvd drive or external cd/dvd drive
> INTERNAL DRIVE
> ask for lights or glowing (optical drive lights)
> check whether the cd/dvd is getting detected
> For that click on my computers
> c- Drive and d- drive and also cd-dvd need to be detected (but in this case you will not find cd-dvd drive)
> Now follow the LOGIC FLOW
> Now need to do SYSTEM RESTORE (start> all programs> accessories > system restore)
> After the system restore > switch off the laptop
> Now try and get in to the BIOS
> need to do BIOS default and BIOS update
> Now un-install and re-install the drivers (CD/DVD drivers)
> Start search > type Regedit
> Now try to locate H-KEY-LOCAL-MACHINE
> There would be a positive symbol (+) beside this
> Just need to click on that (+) symbol
> locate a folder which says SYSTEM
> Beside the SYSTEM there would be a (+) symbol
> Now locate CURRENT CONTROL SET option
> Now there would be (+) symbol beside the CURRENT CONTROL SET
> Now locate folder CONTROL
> There would be a (+) symbol beside the CONTROL
> Now click on the (+) symbol
> Now to locate CLASS
> Now try to locate an ALPHA NUMERIC NUMBER ends with --- 965
> Now click on the ALPHA NUMERIC NUMBER which ends with ----965
> Now look at the right side partition of the screen you can see a EDIT MENU
> Now try and locate the UPPER FILTERS OR LOWER FILTERS
> right click and DELETE THE FILTERS
> If you find both then DELETE BOTH
> Now just RESTART the laptop
> Now check in laptop whether the cd/dvd drivers are detected using the MY COMPUTER
> If it is detecting now try playing the CD/DVD
> If still NOT ABLE TO PLAY
> Reseat the CD/DVD tray
> After RESEATING the cd/dvd tray if not able to play
> Now PERFORM THE RECOVERY
start > type run then hit enter
> then type regedit , then click OK
> click the arrow HKEY_LOCAL_MACHINE
> click the arrow SYSTEM
> click the arrow CURRENT_CONTROL_SET
> click the arrow CONTROL > click the arrow CLASS
> click the folder 4D36E965
uninstall UpperFilters and LowerFilters
restart pc then insert the DVD if it will play......
First thing you need to check is whether the issue happens only if you are logged in to Windows or not. For you to check if it also happens outside of Windows, insert the Windows Operating System disk (XP or Vista) then shutdown the computer. Turn it back on. As soon as you see the Dell Logo, keep on pressing F12. Then select "CD/DVD ROM" from the choices and press enter. When you see the prompt "Press any key to boot from the CD", keep on tapping the "Enter" key. If your CD/DVD drive is working fine, you should see a page that'd say "Windows is loading files". If not then the system is not detecting your drive. Then check the BIOS page. F2 on the Dell Logo. Then look for Drive Configuration. If the drive isn't there, reseat it. Physically remove the drive from the computer and put it back in. Then restart.