Question about Dell 3000cn Laser Printer

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An Empty Stripe along the right side of portrait setting

I have a Dell 3000cn color laser printer. In March I started to get an empty stripe (no print for about 1/4 inch on the right side of a portrait page or the bottom of a landscape page. I read what I could and decided to purchase a new imaging drum. I replaced and the problem disappeared for maybe 100 pages and then it came back, so I doubt that it is an drum problem. Can you help me. I have to write in the missing information or make a very wide margin that really doesn't work for some printing needs I have.

I REALLY would APPRECIATE your valuable expertise.

Thanks a bunch and have a great day.

Sue

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  • sueleef Jul 19, 2008

    The stripe is about 1/4 inch thick and in about 3/4 inch from the edge of the page.

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Greetings,

Laser printers have mirror inside where you can clean it a built-in cleaning wand. Check your manual.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jul 19, 2008

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Have you tried a new toner cartridge? There is a couple possible culprits.
Thanks,
Lee

Posted on Jul 19, 2008

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Posted on Jan 02, 2017

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I'm getting a line that isn't printing through my printing from a Fuji Xerox DocuPrint C3055 DX


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Toner cartridges last approx. 6500 pages. The drum cartridge lasts between 14 000 and 28 000 pages depending on the color use.

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http://support.dell.com/support/topics/global.aspx/support/my_systems_info/manuals?c=us&l=en&s=gen&~ck=anavml

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You most likely have a defective cartridge. It is also possible that your Charge and/or Transfer rollers have become defective.


Inspect the cartridge for any band of remaining toner.

You should notice one or two long thin rollers, with the cartridge removed. There will be a dark roller that should appear textured, but not dull. And they may also be a lighter colored roller with no marks.

These are the three common problems that create lines.

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If the band is wavy or broken in anyway, it is probably the roller(s)

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Printing


Try the settings in the printer.

Push Menu button till you see menu
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hit down arrow to the MPF then hit right arrow
then down arrow to change to "letter" size

Good Luck

Aug 15, 2008 | Dell 3000cn Color Laser Printer

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