Question about HP Officejet J5780 All-In-One InkJet Printer

1 Answer

Just bought this product and cannot install print cartridges

The directions are not clear; please help! Should they snap into something? Sliding them in as the directions indicate doesn't give the little connectors on the cartridge anything to be close to, as far as I can see. Should the equipment be turned on when we're trying to install the print cartridges?

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Hi,

Below is the document that has a Detailed Step on how to install the print cartridges.

CLICK HERE TO VIEW ==>> DOCUMENT

Thank you so much.

adonscott

Posted on Jul 24, 2008

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2 Answers

Change ink cartridge


To replace the print cartridges
1.
Make sure the product is on and you have letter or A4 unused plain white paper loaded in the input tray.
2. Open the print cartridge door.
The print carriage should move to the far right side of the product. If the print carriage does not move to the right side, turn the product off, and then on.
3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left. If you are replacing the black print cartridge, remove the print cartridge from the slot on the right.
4. Pull the print cartridge towards you out of its slot.
5. Remove the new print cartridge from its packaging, being careful to touch only the black plastic. Gently remove the plastic tape using the pink pull tab.
6. Slide the new print cartridge at a slight upward angle into the empty slot. Then gently push on the upper part of the print cartridge forward until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing the black print cartridge, slide it into the right slot.
7. Close the print cartridge door.
8. Close the print cartridge door.
9. Press the Scan button. The product aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Apr 26, 2010 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

The printer cartidge carrier keeps jamming. How


Solution
Follow these steps until the error message is resolved.
Step one: Turn the All-in-One off and on again

1. Press the On button ( ) to turn the product off.
2. Press the On button ( ) again to turn the product on.

If the error message is not resolved, continue to the next step.
Step two: Clear any paper jam
1. Turn off the product and unplug the power cord.
2. Turn the product around to access the back of the product.
3. Open the rear access door:
1.Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
2. As the door shifts to the right, pull the door out slightly to release.
3.When the door is released, gently remove the door by sliding the door out and to the left.

4. From the rear access opening, gently pull the jammed paper out of the rollers.
5. Replace the rear access door:
1.Insert the two posts on the right of the door into the holes on the right side of the opening.
2.Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
3.As the door shifts to the right, push in the left side of the door to lock it into position.
6.Reconnect the power cord and turn the product on.

If the error message is not resolved, continue to the next step.
Step three: Make sure that the print carriage can move freely
Follow these instructions to make sure the print carriage can move freely.

1.With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2.Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4.Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5.Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6.Press the On button to turn on the product.

Step four: Remove the print cartridges
Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.

1.Make sure the printer is turned on.
2.Open the print cartridge access door, and then wait until the print carriage is idle and silent.

3.Press down lightly on the end of each print cartridge to release it.
*
The tri-color print cartridge is on the left.
*
The black or photo print cartridge is on the right.

4.Slide both cartridges out and place them on a clean sheet of paper.

5.Disconnect the power cord.
6.Move the carriage all the way to the left with your hand.
7.Close the print cartridge access door.
8.Reconnect the power cord.
9.Turn the product on, if necessary.

If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
Step five: Reinstall the print cartridges
Follow these instructions to reinstall the print cartridges.

1. Make sure the product is turned on, and then install the proper print cartridges:
1.Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
2.Place the cartridge in front of the correct slot.
*
Tri-color cartridges are marked with a triangle and go into the left carriage slot.
*
Black cartridges are marked with a square or pentagon and go into the right carriage slot.

3.Push the cartridge firmly into the slot until it snaps into place.

2.Close the print cartridge access door.
3.Align the print cartridges.
1.Press OK at each of the prompts on the control panel to start print cartridge alignment.
2.After the page prints, alignment is complete.
4.Try the print job again to see if this step resolved the issue.

If the error message is not resolved, continue to the next step.
Step six: Make sure the control-panel faceplate is correctly installed
If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.

1.Position the control panel faceplate above the product.
2.Press down firmly on all edges of the faceplate to secure it.

3.Try the print job again to see if this step resolved the issue.

If the error message is not resolved, continue to the next step.
Step seven: Plug the All-in-One directly into a wall outlet
Follow these instructions to make sure that the product is properly connected to a suitable power source.

1.Make sure that the computer and the product have a three-prong power plug.
2.Unplug the power cable from the back of the product.
3.Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
4.Plug the power cable into the back of the product.
5.Try the print job again to see if this step resolved the issue.

If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
If the error message is not resolved, continue to the next step.
Step eight: Perform a partial reset
Follow these instructions to perform a partial reset of the product.

1.Turn the product off by pressing the On ( ) button.
2.Unplug the power cord from the back of the product.
3.Plug the power cord back into the product.
4.Turn the product on by pressing the On ( ) button.

If the error message is not resolved, continue to the next step.
Step nine: Print a self-test page
Follow these instructions to print a self-test page.

1.Load letter, A4, or legal unused plain white paper into the paper tray.
2.Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
3.Press the OK button.
The product prints a self-test report.

If the error message is not resolved, continue to the next step.
Step ten: Service the All-in-One

Jan 26, 2010 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

The on button and arrow button are flashing (cant Print)


Hi. This error means "A carriage jam has occurred".

The steps to correct this problem are (from HP support):

Step one: Move the carriage

1.Lift the top cover of the product.
2.Turn the product off, and then turn it on.
3.Unplug the power cord from the back of the product when the grinding noise starts.
4.Move the carriage towards the middle of the product (this procedure may take a couple of tries to get the timing correct).

Step two: Remove the cartridges

1.Press down lightly on top of the cartridge latch.
2.Pull out the bottom of the latch to unhook it.
3.Slide the print cartridge out of the carriage.
4.Repeat the steps for the other cartridge.
5.Close the top cover.
6.Reconnect the power cord.

Step three: Reinstall the print cartridges

1.Open the printer cover.
2.Wait until the carriage moves to the right side of the printer and is idle and silent.
3.Press down lightly on top of the cartridge latch.
4.Pull out the bottom of the latch to unhook it.
5.Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then slide the print cartridge into the carriage.
* Install the tri-color print cartridge in the left side of the carriage.
* Install the black, photo print cartridge, or the gray photo print cartridge in the right side of the carriage.
NOTE: To easily identify the correct side of the carriage in which to install the print cartridge, match the symbol on the print cartridge label with the symbol above the carriage.

6.Push down on the print cartridge latch until it snaps closed.
7.Lower the cover of the product.

For other errors indicated by the lights flashing follow the link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00575972&lc=en&dlc=en&cc=us&product=467980&lang=en

Hope it helps, if it helped you, please rate the answer. For further assistance please reply back.

Aug 03, 2009 | HP Deskjet 6940 InkJet Printer

1 Answer

The printer tell me incert black printer cartidge in right stall. or photo cartidge. I've install the cartide but print does not reconized the installation.


HP Officejet 7200, 7300, and 7400 All-in-One Series - 'Incorrect Print Cartridge' or 'Insert Print Cartridge in...Stall' Message Displays on the All-in-One After Installing a Cartridge Issue After installing a cartridge, the error message Incorrect Print Cartridge or Insert [Black or Photo / Tri-color] print cartridge in [right / left] stall appears on the product control panel. Solution Follow these steps to resolve the issue. Step one: Remove, inspect, and reseat the cartridge The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges to ensure good quality.
  1. Make sure that the product is turned on. NOTE: Press the power button (c00636182.gif ) to turn on the product.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Open the cartridge latch.
    1. Press down lightly on top of the latch.
    2. Pull out the bottom of the latch to unhook it.
  4. Slide the cartridge out and inspect it. Figure 1: Open the cartridge latch c00211535.gif Open the cartridge latch Figure 2: Slide out the cartridge c00211536.gif Slide out the cartridge CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 3: Copper electrical contacts and ink nozzles c00211537.gif 1 - Copper electrical contacts 2 - Ink nozzles Electrical contacts and ink nozzles
    1. Check the copper electrical contacts for debris. If any debris is evident, proceed to "Step two: Clean the cartridge and carriage contacts."
    2. Make sure that the clear nozzle protective tape has been removed. Figure 4: Remove the clear nozzle protective tape c00211538.gif 1 - The clear nozzle protective tape Remove the clear protective tape CAUTION: Do not try to remove the copper electrical strip.
    3. Look at the number on the cartridge label and make sure it is compatible with the product. Compatible cartridges are listed in the product user guide.
  5. If the cartridge is not compatible, obtain the correct cartridge, and then go to "Step five: Replace the cartridge." If the cartridge is compatible, reinstall it in the product:
    1. Hold the cartridge with the nozzles down and the copper electrical contacts facing the product, and then slide the cartridge into the carriage.
      • Cartridges marked with a triangle go into the left carriage slot.
      • Cartridges marked with a square or pentagon go into the right carriage slot.
      Figure 5: Insert the cartridge into the correct slot c00211539.jpg Insert the cartridge into the correct slot
    2. Push down on the cartridge latch until it snaps closed.
    Figure 6: Slide the cartridge c00211540.gif Slide the cartridge into the slot Figure 7: Close the latch c00211541.gif Close the cartridge latch
  6. Close the product cover.
If the issue continues, get back with me there is a few more options we can try. Have a good day

Jun 24, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

The black ink head does not print . I have run a print check as well as cleaned the head and during the test print the black ink prints however when I attempt to print a document it will not print in...


You've contaminated the head by not fitting the cartridge in right. It flooded the head and now will skew any settings that you do.
The following is unorthodox but I do have 3 i850 Canons so I know that it works:
1. Snap all the cartridges out and lay them out on newspapers on their sides
2. Snap the print head out by lifting the lever on the side of the carriage.
3. Place the print head under a faucet directing the water at those areas covered by the cartridges
4. Shake the cartridge periodically as you rinse until the water runs clear out of the print head screen on the bottom.
5. After it seems clean centrifically shake the cartridge in a downward manner until no more water runs out.
6. Snap the print head back in and put all the cartridges back in their proper place; make sure that they snap in completely.
7. Print out some blocks of Cyan, Magenta, Yellow, and Black in an illustrator program untile they seem accurate.

for more technician help u can contact us at our toll free no 18884276640

Jun 23, 2009 | Canon BubbleJet i560 InkJet Printer

1 Answer

Cartridge error


Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
f538323.gif
Comment by technotech, posted on Nov 01, 2008 72a068b.gif Figure 2: Attaching the control panel faceplate
Make sure all the buttons can move freely.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step four: Perform a partial reset
A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
With the unit turned on, unplug the power cord from the unit.
NOTE:Do not do a partial reset when the printer is turned off.
Press and hold # and 3 while plugging in the power cord.
When Part.NVM Reset displays, release both buttons. The unit gets reset and comes online.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step five: Remove and re-install the print cartridges
Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure that the cartridges are installed correctly by following the instructions below.
Turn on the HP Officejet, and open the print-carriage access door.The print carriage will move into the access area.
Figure 3: Opening the print carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.285fc74.gif
Figure 4: Removing the print cartridge
d52ad2b.gif
1 - Print cartridge slot for the tri-color print cartridge
2 - Print cartridge slot for the black and photo print cartridges
NOTE:It is normal to see ink buildup in the print cartridge slots.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Close the print cartridge access door.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step six: Service the printer :- If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 01, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Cartridge jam


Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
f538323.gif

Oct 30, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

I cant get my printer to print


Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
Figure 2: Attaching the control panel faceplate
Make sure all the buttons can move freely.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step four: Perform a partial reset
A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
With the unit turned on, unplug the power cord from the unit.
NOTE:Do not do a partial reset when the printer is turned off.
Press and hold # and 3 while plugging in the power cord.
When Part.NVM Reset displays, release both buttons. The unit gets reset and comes online.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step five: Remove and re-install the print cartridges
Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure that the cartridges are installed correctly by following the instructions below.
Turn on the HP Officejet, and open the print-carriage access door.The print carriage will move into the access area.
Figure 3: Opening the print carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 4: Removing the print cartridge
1 - Print cartridge slot for the tri-color print cartridge
2 - Print cartridge slot for the black and photo print cartridges
NOTE:It is normal to see ink buildup in the print cartridge slots.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Close the print cartridge access door.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step six: Service the printer :- If you have completed all the steps listed above and are still experiencing a problem, service the product.

Oct 27, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Hp psc 1610 all in one


Step one: Turn the All-in-One off and on again
Press the On button ( ) to turn the product off.
Press the On button ( ) again to turn the product on.
If the error message is not resolved, continue to the next step.
Step two: Clear any paper jam
Follow these instructions to clear a paper jam.
CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
Turn off the product and unplug the power cord.
Turn the product around to access the back of the product.
Open the rear access door:
Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
As the door shifts to the right, pull the door out slightly to release.
When the door is released, gently remove the door by sliding the door out and to the left.
Figure 1: Open the rear access door
From the rear access opening, gently pull the jammed paper out of the rollers.
NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
Replace the rear access door:
Insert the two posts on the right of the door into the holes on the right side of the opening.
Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
As the door shifts to the right, push in the left side of the door to lock it into position.
Reconnect the power cord and turn the product on.
If the error message is not resolved, continue to the next step.
Step three: Make sure that the print carriage can move freely
Follow these instructions to make sure the print carriage can move freely.
With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
Press the On button to turn on the product.
If the error message is not resolved, continue to the next step.
Step four: Remove the print cartridges
Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
Make sure the printer is turned on.
Open the print cartridge access door, and then wait until the print carriage is idle and silent.
Figure 2: Opening the print cartridge access door
Press down lightly on the end of each print cartridge to release it.
The tri-color print cartridge is on the left.
The black or photo print cartridge is on the right.
Figure 3: Removing the tri-color cartridge
Slide both cartridges out and place them on a clean sheet of paper.
CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
Figure 4: Do not touch the copper electrical contacts or the ink nozzles
Disconnect the power cord.
Move the carriage all the way to the left with your hand.
Close the print cartridge access door.
Reconnect the power cord.
Turn the product on, if necessary.
If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
Step five: Reinstall the print cartridges
Follow these instructions to reinstall the print cartridges.
NOTE: Make sure the cartridges are compatible. Compatible cartridges are listed in the product Users Guide and in the Printer Toolbox software.
Make sure the product is turned on, and then install the proper print cartridges:
Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
Place the cartridge in front of the correct slot.
Tri-color cartridges are marked with a triangle and go into the left carriage slot.
Black cartridges are marked with a square or pentagon and go into the right carriage slot.
Figure 5: Correct cartridge placement
Push the cartridge firmly into the slot until it snaps into place.
Figure 6: Inserting the print cartridges
Close the print cartridge access door.
Align the print cartridges.
Press OK at each of the prompts on the control panel to start print cartridge alignment.
NOTE: The cartridge alignment might take a few minutes.
After the page prints, alignment is complete.
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step six: Make sure the control-panel faceplate is correctly installed
If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.
Position the control panel faceplate above the product.
Figure 7: Positioning faceplate
Press down firmly on all edges of the faceplate to secure it.
Figure 8: Pressing down firmly
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step seven: Plug the All-in-One directly into a wall outlet
Follow these instructions to make sure that the product is properly connected to a suitable power source.
Make sure that the computer and the product have a three-prong power plug.
Unplug the power cable from the back of the product.
Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Plug the power cable into the back of the product.
Try the print job again to see if this step resolved the issue.
If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the error message is not resolved, continue to the next step.
Step eight: Perform a partial reset
Follow these instructions to perform a partial reset of the product.
Turn the product off by pressing the On ( ) button.
Unplug the power cord from the back of the product.
Plug the power cord back into the product.
Turn the product on by pressing the On ( ) button.
If the error message is not resolved, continue to the next step.
Step nine: Print a self-test page
Follow these instructions to print a self-test page.
Load letter, A4, or legal unused plain white paper into the paper tray.
Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
Press the OK button.
The product prints a self-test report.
If the error message is not resolved, continue to the next step.
Step ten: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Aug 05, 2008 | HP PSC 1610 All-In-One InkJet Printer

2 Answers

It prints ok, but paper is blank (no ink at all)


1. Remove the protective tape from the cartridges:
1. With the printer power on, open the front cover of the printer. The cartridge carrier should move to the middle.
2. Remove the cartridge(s) from the printer.
3. Look on the underside of the cartridge(s). If there is yellow tape and/or transparent blue tape there, remove it.
2. Clean the cartridge nozzles:
1. Go to the Lexmark Control Program or Solution Center and run the Clean print nozzle test.
If a black cartridge is installed, you should see black lines only.
If the color cartridge is installed, you should see yellow, magenta (a reddish purple), and cyan (a dark sky blue) lines.
If a photo cartridge is installed, you may see different colors.
2. Examine the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right, with no gaps.
If there are gaps in the lines, you could run the Clean Print Nozzle page a few more times to try and clear it up or try the "wicking" procedure below to conserve ink.
If the page is faded from left to right and the wicking procedure doesn't clear it up, your cartridge is probably out of ink.
3. Clean ("wick") the cartridges:
1. Remove your cartridges following the instructions in your User's Guide.
2. Take a warm, damp paper towel and fold it so that it has about 4- to 6-ply thickness.
3. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are touching the towel, and hold the cartridge in this position for about 15 seconds. The nozzles are where the ink comes out of the cartridge.
4. Now drag the cartridge lightly across the paper towel in one direction only (left to right) until the bottom of the cartridge looks clean.
5. Turn the cartridge over so that you can see the bar code sticker on the back. Note: Only perform steps 6 and 7 if the contacts look dirty or corroded.
6. Using a clean pencil eraser, clean the contact points on the copper strip (only the little squares just below the bar code). Caution! Do not use the eraser on the nozzles that were cleaned, as this will damage the cartridge.
7. Using a clean part of your dry paper towel, wipe the eraser dust off the contacts; ensure that they are dry, and snap the cartridge back into the printer.
8. Make sure to install the cartridges following the instructions in your User's Guide, selecting Old Cartridge. Failure to do so could reset your ink levels as explained above.
9. Repeat the nozzle cleaning procedure one more time. At this point the diagonal lines should be solid.
10. If they are not and you think the cartridges should have ink in them, contact our technicians by e-mail and let them know the results of this test.
4. Reset the ink levels:
Lexmark printer cartridges do not have ink sensors. The levels of ink are produced by a mathematical calculation of ink drops and page counts. The printer stores this information and then writes it to the win.ini file on your computer.

Ink levels can be reset by telling the printer you have installed a new ink cartridge or by reinstalling the printer drivers and selecting Cartridges Installed. Once ink levels have been reset, there is no way to change them except by printing.

Accordingly, even if your computer says that your ink is full for a particular cartridge, it may be incorrect and the cartridge may need to be replaced. You may want to try a new cartridge to see if that clears up any print quality problems.

Oct 24, 2007 | Lexmark X83 All-In-One InkJet Printer

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