I have a problem now with this camera.....it has been good up until now. I have used fresh batteries and it will not start up. I used charged rechargables and it will not start up...I have put in on the docking stand and that won't charge it either.
Any suggestions as to what to do or look for now?
My Photosmart 720 has also just stopped working. It simply won't turn on, with battery or mains power. So I took it to pieces. Inside is a thumbnail battery, labelled "5.5v 0.33f" which tests out at 3.0v DC. I surmise that the purpose of this battery is to remember the settings when the main batteries run out - but it could conceivably have some other purpose, like helping it to boot. Whatever the reason, it has clearly run down and I would guess that the other people on this list have hit exactly the same problem.
If I'm right, and the camera depends upon this very-hard-to-access battery, it is shocking that HP could get away with selling a camera designed like this. It implies that the camera was cynically designed with the expectation that it would be thrown away after (I would guess) five years. How's that for built-in obsolescence ? It *may* be possible to remove and replace this battery without damaging the camera, but there certainly isn't a manual that tells you how... is there ?
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first step is remove the batteries and clean the contacts that connect to them make sure you are using fresh batteries that are properly inserted, and go from there, if this doesn't work, it sounds like you may have a damaged camera.
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As a workaround, you need to take out the memory card and take our the batteries as well. let it stay out for like 15 minutes and then put everything back. Or you can try using new and fresh batteries.
This commonly happens if you are using alkaline batteries. You need to use a high capacity NiMH rechargeables for better solution.
I had the exact same problem. I turned on my HP Photosmart E317 camera and it would light up for one second and then just a blank screen.
Here's the tech support site from HP. Try taking out your memory card and then turn it on. That worked for me. I just put the memory card back in and it works fine.
Not all cameras can charge batteries.
CAUTION: Rechargeable batteries must never be used in the HP Photosmart 210 and 215 series digital cameras. The overload protection and control circuits are not designed to handle the kind of power intensity delivered by rechargeable batteries.
If the camera is a model that does charge batteries, ensure the batteries are rechargeable:
The only acceptable rechargeable batteries for HP Photosmart cameras are NiMH cells.
Neither lithium nor alkaline cells are rechargeable, and they will not be charged in the camera.
The camera must detect the type and condition of the batteries
The camera will only charge batteries when it detects the batteries are rechargeable and in good condition.
New rechargeable batteries, and/or batteries than have been unused for a long time will not be recognized as good batteries.
If the camera fails to charge NiMH batteries, charge them in an external charger once, then use them in the camera. If this does not correct the problem, the cells are old and/or damaged and new cells must be purchased.