Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune not turning on!

I have had my zune for about 9 months now and it has worked great until today. When i try to turn the zune on, the zune logo comes up as if it is about to turn on then it shuts off right before it would show my music, and it keeps doing this every time i try to turn it on! Please help!

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  • Anonymous Jul 30, 2008

    I'm in the Navy and had to deploy for 6 months without connecting to my computer and now my device states that I need to reinstall my device firmware but when I attempt it, I get a C00D1249 error code on my computer. Any advice for what I thought was the ultimate compatible music device?

  • enneyehs Aug 02, 2008

    yes. i have the same problem only the zune logo flashes. what should i do?

  • mehul_pachch Dec 31, 2008

    Zune log comes the at bottom loading line fill up and stuck nothing happens and due to bettery discharge it gets off.

    What should we do to make it ON

  • jordanhummel Dec 31, 2008

    my zune was going to turn on but after the loading line got to the full point it just sat there and now the screen is still lit up but it won't go past the loading point please help

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I had this for a week and connot download music

Posted on Jul 21, 2008

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Have a zune 120g thqt displays a 5 and zune player with a X in the screen. And it says to contact support. It wont cut off or reset it wont do anything at all.


hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"
if this doesnt work you have some serious issue.Source(s):

Sep 08, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Error code 5 and 3


hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"
if this doesnt work you have some serious issue. Contact customer support

Sep 05, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune will not turn on


have a 30 GB Zune that crashed today while I was using it; all you need to do is press all the buttons on the front of the player for around ten seconds or so, and the logo will come onto the screen and the player will reboot. I believe the black screen means the Zune has crashed for some reason, but this method worked for me, so give it a try. (Mind you as well that I had it plugged into the computer at the time as well when I did this. But now it works just fine for me.)

Jan 27, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune is lock up what do i do


To reset the zune,

1. Make sure that the Hold switch is turned off. 2. Hold down the Back button and Up on the control pad until you see the Zune logo appear on the screen.
Once the device finishes starting up, your Zune should function as normal. This procedure will not delete any of your media files.

Mar 09, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune does nothing! Screen says Zune with loading logo but...


Let it on and completely drain the power, then try it. Make sure your lock key is not locked either. (at the top of Zune Device)

Jul 15, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Frozen screen


Got it working again. Disassemble and disconnect the batery for about 10 seconds. This worked to resent mine and it's working again. Not sure if it's permanent, but working for now.

Disassembly instructions:
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Frozen zune


try reformatting it then reinstall the zune formware that might fix the issue.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune screen froze


http://forums.zune.net/403986/ShowPost.aspx check the zune forums for any updates. microsoft is looking for a solution. this happened to every 30g owner 12am/2am

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

26 Answers

My Zune Won´t turn on


my son's just did this and the reset method worked (press the back button and up and hold both for about 10 seconds until the zune screen appears)

Nov 08, 2007 | Microsoft Zune JS8-00001 Digital Media...

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