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Posted on Jul 18, 2008
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I can't reset my Zen...

My player is stuck in Docked mode, so I've been trying to reset it... but it's just not happening. x__x Still stuck.

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  • Expert 167 Answers
  • Posted on Jul 20, 2008
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Joined: Jan 03, 2008
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Depending on your model you may be able to remove the battery without too much trouble. Please reply with your model and i can probably tell you how to remove the battery. That will definitely shut it down (and hopefullly the next time you start it everything will be fine).

If you don't feel like doing that, just wait for the battery to run out of power.

The next time you start it you should update your player's firmware. If this keeps happening ship it back to creative (http://www.creative.com/support) if it is under warranty.

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Related Questions:

2helpful
1answer

The screen says "Docked, please wait". It says
When this happened to me with my Zez I was able to reset it by pushing the reset button (located in a little hole next to the dock on the bottom of the unit) with a straightened paper clip or other small object capable of fitting in the hole for a few seconds until the unit fully resets.
If that doesn't work you can try putting the unit in to recovery mode to reset it by doing this:
  1. Detach the Zen Sleek player from your computer, and ensure that the unit off.
  2. Connect the power supply to the player (Optional, unless the battery is very low).
  3. Hold down the Play/Pause button, and then insert a paper clip into the Reset hole underneath your player, beside the data/power connector. reset_sleek.jpg
  4. Remove the paper clip from the Reset hole. The Rescue Mode screen will then appear.
  5. After the recovery mode has started, release the Play/Pause button
Read full answer
Mar 05, 2011 • Creative Labs Zen Sleek Photo MP3 Player
0helpful
1answer

Stuck in "docked" mode
Try switching off the MP3 player by removing the battery. Replace the battery and then switch on the player.
Read full answer
Jan 23, 2010 • Creative Labs ZEN V Plus MP3 Player
0helpful
1answer

Zen won't charge and continually rebuilds library unsuccessfully
buy a new battery, or try cleaning the connections dist is a big problem at small devices like this...you your vacume cleaner, but BE CAREFUL!!!
Read full answer
Aug 25, 2009 • Creative Labs ZEN V Plus MP3 Player
3helpful
2answers

Stuck on docket but not attached to usb
I had the same problem with zen V stuck in docked without usb - and the reset-button worked like a charm!
Read full answer
May 20, 2009 • Creative Labs ZEN V Plus MP3 Player
0helpful
1answer

Docked???
You need to reset the Zen. Push a pin into the reset switch found on the bottom left side of the device.
Read full answer
Jan 10, 2009 • Creative Labs ZEN V Plus MP3 Player
1helpful
1answer

Zen mp3 player not working.
I located a reset on the mp3 player and used it by inserting a paper clip in the little tiny reset hole. Fixed the problem, but trying to locate the reset hole is no small feat, a magnifying glass would probably be useful.
Read full answer
Dec 15, 2008 • Audio Players & Recorders
0helpful
1answer

My zen is stuck on docked mode
I had the same problem. Have you tried a soft reset - paper clip into small hole on the side with the on/off slider. Hols it in for about 5 seconds.
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Sep 21, 2008 • Creative Labs Zen V MP3 Player
2helpful
5answers

My Creative Zen Frozen in Docked Screen
Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.
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Aug 02, 2008 • Creative Labs Zen Digital Media Player
2helpful
1answer

Says it is docked and when I unplug it nothing changes - it seems stuck
Push a pin into the tiny reset hole on the bottom of the player.
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Aug 01, 2008 • Creative Labs ZEN SLEEK MP3 Player
0helpful
1answer

Creative zen stuck
Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331
Read full answer
Apr 14, 2008 • Creative Labs ZEN V Plus MP3 Player
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