Question about Samsung 1.8 Cu. Ft. Over-the-Range Microwave

5 Answers

Door handle broke off

My wife opened the door on the Samsung SMH7185STG 1.8 OTR Microwave, and it came right off. The plastic standoffs (top and bottom) broke. Any ideas for a fix as it appears the entire door must be disassembled to get to the handle screws, even if I could get replacement parts.

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  • elderbrief Nov 27, 2008

    The handle on my Samsung Microwave SMH7185STG broke off

  • Anonymous Dec 16, 2008

    My Wife did the same, i called the Samsung parts and you dave to order the whole door which costs more than the microwave did when i bought it, now how ridiculous is that. Does any one have a parts depot where i can get this without getting a second mortgage

  • Anonymous Jan 10, 2009

    My SMH7185STG microwave door handle broke off too. Samsung should recall the microwave and have the problem rectified.

  • OdomT73 Feb 21, 2009

    Same thing happened to us this morning. I agree with the previous writer. We need to all write Samsung and complain. They need to recall these microwaves.

  • dfantum Mar 05, 2009

    Same Problem.

    Thanks for the input - it was very helpful.

    Partsstore.com has the handle end caps for $3.95 each.

  • Anonymous Mar 15, 2009

    As I closed the door the handle just broke off!!!!!! So much for a good mid-line microwave!!!!

  • Anonymous Mar 19, 2009

    Same as all the rest. Broken handle. Cheap.

  • Anonymous Apr 03, 2009

    The same problem, only after 6 months of use.

  • Rosa Oct 25, 2012

    Same Here these microwaves are disposable funny thing is that the doors break exactly 1 year from purchase when the warranty expires and we have to pay 250.00 to rectify the problem. What a rip off. I told them I was going to go online to any and all appliance consumer report links and say their model SMH9187W is a joke. They purposely make flimsy handles so we can replace the whole darn thing after a year because the bastards wont even sell us the part we have to go thru their stupid service center and pay them 150.00 for a service call on a part worth 50.00.

  • Angela dionisi Jun 21, 2013

    Door handle broke off today 1998 explorer suv

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Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.

You can get Samsung parts here.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

Door handle broke off - d2ebcea.jpg

Posted on Jul 23, 2008

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The plastic standoff holding the vertical handle is made of plastic. After awhile the post holding the sheetmetal screw fractures and the handle falls off (at least the top or bottom). Mine failed after 14 months.

I used expoxied the post back together and that sort of worked, but then after trying to tighten more to make the bracket sit flush with the door, the post broke off lengthwise. Used a bigger sheet metal screw to temporary hold in place.

Ordered replacement standoff from www.samsungparts.com (DE67-00222C) for $4.75, but the shipping and handling pushed it to $12.

See images.

.Door handle broke off - 3851bb5.jpg

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Posted on Jul 18, 2009

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  • ClemBert Oct 05, 2010

    Thanks for the pics and the part number. This is the second time in two years the standoff bracket has broken. The first time was only after 10 months. The entire handle came off in my hand. I didn't even pull on it very hard. At least the first time it was still under warranty and they paid for the repair. I asked the repair person if they had seen something like this before and she indicated that mine was the 10th one she had repaired in the previous six months.. The second time occurred about 14 months after the first incident. My girlfriend gently pulled on the handle and the bottom standoff broke. Wow Samsung...you really came up with an inferior design this time. You should be embarrassed and take a note from the Japanese and have your engineer in charge of this component commit Seppuku.

  • edcinpa Nov 03, 2010

    Yesterday was the 2nd time the handle broke off for us. It lasted longer in our case, but it shouldn't break at all. I will call Samsung to see if they have changed their position on this issue, but I have low expectations. This has been going on for at least two years based on the comments on this site, so why don't they fix it?

  • Third try Dec 27, 2010

    I have had the same problem occur twice and you are faced with a $12 purchase to replace them each time. I also have the matching range and the oven door handle caps are metal, a vast improvement. I've sent an e-mail to Samsung, but have got no response.
    I'm thinking of buying what I hope is the last pair, filling them with epoxy to make them a solid block. If that doesn't work, I'll have to machine a pair out of aluminum bar stock.

  • rfick953 Jan 11, 2011

    The problem with the handle is that the machining that attaches the top and bottom brackets to the handle is slightly off when they drilled the holes . If the handle is laid on a flat surface the top and bottom brackets will rock. In order to compensate for this defect the handle must be overtightened to flush with the door assembly. Eventually the plastic cracks and the handle fails. I've replaced my handle twice and today I noticed another crack developing.

  • sy223 Jan 15, 2011

    same problem - great explanations - BUT - when i tried to unscrew broken handle - the screws won't back out? any help on this - I'd love to try a longer screw or new handle - but can't get original screw out!

  • Jim Murawski Nov 25, 2012

    I had the same problem and the instructions were perfect. I had no issues disassembling or reassembling.

  • Osmin m Jan 15, 2013

    Worked like a charm, thanks!

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My top handle broke off also. The anchor holding the screw crumbled. I just had mine a little over a year. They would not do anything about it. I will never buy any of their products again. Evidently there is a big problem with this and they should do something about this.

Posted on Jan 17, 2012

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The handle on my samsung smh1713s microwave broke twice in one year. we had bought a replacement and that broke too. the plastic is obviously a problem. cheaply made but microwave was not cheap!

Posted on Jan 10, 2015

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Fiberglass the inside of the plastic brackets after I took them off, filled the inside with the fiberglass resin, and I never had the problem again.

Posted on Jul 04, 2013

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