I am trying to reboot the computer and it just goes to a black screen with the arrow

reboot using the key HOLD the key CTRL +F11 OR F12 depend of your computer model use restore factory default. or reboot using disck or USB.
Other wise restart HOLD the key CTRL+F8with network, and use the CHKDSK command for repair.

God bless you

Try running the check disk utility.

To run the check disk utility you will need a repair disc ora operating system disc. Put the disc in the cd drive and boot fromit. You want to get to the Dos Command Prompt (Black screen with whiteletters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice thepercentages going from high to low, this is normal. Let it run tocompletion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows.Try doing a Repair Install that way you don't loose your data, documents,music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair whenthe options appear.

In Vista and Windows 7 you want to get to the recoveryconsole and look down at the bottom of the window for the Dos Command.

If its only 3 mnths old should still be under WARRANTY take it back
if its not under warranty

Turn Off the computer now as soon as you hit the power button, keep on holding Alt key & keep on tapping F10 key ie: Alt+F10, it will open the recovery console select full factory restore and follow on screen instruction. (Note:this will erase all datas on the computer) or

During the boot process you will see on the screen to press a certain key to enter setup usually delete or the F2 key this will differ depending on which bios you have

Press and hold that key during the boot up process to enter BIOS using the arrow keys you can load failsafe defaults or load optimized defaults press escape then press f10 to save to cmos to restart

hope it helps

Restart the laptop, hit F10 to get into the BIOS. Arrow over to the Advanced menu and then down to Device options. After or before the "USB legacy support" option, there may be a external monitor setting. If it is there, change that, as it may be set to only work with an external monitor connected. After making changes hit F10 to accept.

Arrow over to the File menu and to "Save changes and exit". Reboot. Try that, if it doesn't work, re-enter the BIOS (F10). Arrow over to the File menu and to "Restore defaults". Then "Save changes and exit". Reboot.

If you can get to the Dell logo hit the f8 key a few times when you see that screen. This will take you to the windows repair screen. Its a black screen with multiple options, arrow down to the option that says restore to last known good configuration and hit enter. You will get a screen with some dates on it, choose the date that you know your computer was working fine, hit enter and the computer will reboot and if all goes well, you should get into windows. Hope this helps

Hi there,

I want you to try something next time this happens, instead of rebooting the computer, just cut power to the monitor. Then switch it back on.

Does the screen come back up?

Comment back and let me know

Mike

In this case you have to do the PC restore . you can do that in dell machines by shutting down the machine and when it is coming back on just HOLD DOWN THE CTRL ket and the START HITTING f11 key in this case you will lose the data which you have the on the c drive but this issue will get resolved .

Else you can try to restart in the safe mode with networking and then go to the system restore and then select the bold dates in which you have idea you system was working fine . selct the date and then do the system restore . In this case you will not lose the data but you will lose the updates which you have done after that date .

in both the cases system will work .

During start-up the computer will go to a black screen for awhile and then the pointer arrow will show alone, and then the system will come up.

If you think it's a hibernation problem, pull the ac plug and battery out for about 1 hour and then plug back in.

If this didn't work, then try the F8 Key and choose "Last Know Good Configuration".

It fixed itself. I shut down computer and let sit overnight. On next reboot everything was back to normal!!!

cheak for viruses