I am getting this message on my daughter's PC "Windows could not start because the following file is missing or corrupt windowssystemconfigsystem You can attempt to repair this file by starting original windows setup using CD Rom select “r” " I have checked and I know that her hard drive has a boot sector virus. It will not let me run the Windows XP disk nor will it let me "see" the hard drive when I boot from A. I have a clone drive but my daughter's files are on the one that are infected. Perhaps I could take the mbr file off the clone and somehow copy over the MBR in the infected drive. Any ideas?
An expert who has achieved level 2 by getting 100 points
An expert who has answered 20 questions.
An expert that has over 10 points.
An expert whose answer got voted for 2 times.
Re: boot sector virus
Hi, regardless of the amount of users on the pc, the virus is resident in the pc, not a persons profile. Bad news is the only way of 100% resolving this is by a fresh install of the operating system. Place the operating disk in the cd drive, shut down and reboot, click fresh install from the options that are presented to you.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Boot to the WIndows XP CD (Press spacebar when prompted to press any key) at first prompt in setup, press R to enter recover console.
At the C:\Windows\System32\> prompt type bootcfg /rebuild then press enter
reboot see if error resolved.
If not then try running diagnostics by pressing Fn plus power button, see if there is a HDD malfunction
Resolution: Boot into Recovery Console and run "fixmbr" to repair the MBR
Symptoms: "A disk read error occurred" "NTLDR is missing" "NTLDR is compressed"
Cause: Corrupt boot sector
Resolution: Boot into Recovery Console and run "fixboot" to repair the boot sector
Symptoms: "BOOT.INI is missing or corrupt" "Boot device inaccessible" "Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll"
Cause: BOOT.INI missing, corrupt or out of date as a partition has been inserted
Resolution: Boot into Recovery Console and run "bootcfg /rebuild" to repair the BOOT.INI
Symptoms: "Windows could not start not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM"
Cause: Corrupt/missing system hive
Resolution: 1. Boot into Recovery Console and run "chkdsk C: /f" to check the system disk for errors and fix them, then reboot. 2. If the error continues and System Restore is enabled, copy the system hive from the last restore point into \WINDOWS\SYSTEM32\CONFIG 3. If the error continues, copy the system hive from \WINDOWS\REPAIR into \WINDOWS\SYSTEM32\CONFIG 4. If the error continues, perform a repair installation by booting from the Windows installation media
Symptoms: "Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk, Check boot path and disk hardware."
Cause: Boot volume (with Windows folder) is not accessible as defined in BOOT.INI
Resolution: Check the boot volume is accessible
Symptoms: Dual-boot 32-bit Windows and 64-bit Windows system reports "NTOSKRNL.EXE is corrupt" trying to boot into 64-bit Windows
Cause: System volume contains an older boot loader than the boot volume requires - e.g. XP SP2 installed after XP x64
Resolution: Copy NTDETECT.COM and NTLDR from XP x64 installation media to the root of the system volume
Is a long and hard process and you need to be patient.
You can obtain Windows XP Setup boot disks from Microsoft, but only by
download.They provide the Setup boot disks so that you can run the Setup
program on computers that cannot use a bootable CD-ROM.. If you can start
your computer from a CD-ROM or from a network-based installation, we
strongly recommend that you use those installation methods instead.
You need to make a boot disk for a Windows XP system. .A boot disk can start the
operating system on a computer running Windows XP if it will not boot
properly and the damage is suspected to be in the files that start
Windows. Problems occur, issues arise, and most times it's unavoidable.
Corruption or a boot sector virus can render just about any system dead
in the water. So what could happen? In this section we cover some basic
issues that can occur so that you just what your up against and why a
boot disk can be very handy.
If you are not sure ask help from somebody that can understand this procedures.
hard drive is knackered and needs replacing m8 try booting the laptop to cd/dvd and yse a program called hirens 10 or earlier and use hard drive refresh to repair the bad sectors this program is available online for around 5 dollars or pounds via ebay as engineers tool kit
what a pity! if you Windows is really just had a corrupt system file that caused it, try boot with this CD to recover bad sectors: "HDD Regenerator 1.51". This is also available in Hiren's BootCD.
By the way, what Antivirus you are using on the laptop? The cause of this may due to a Virus wrote a startup system file entry into the registry but your Antivirus picked up the file and removed it however not the action. That's why a file is "missing" upon reboot.
What you can do lastly is to take the harddrive out, put it into a external harddrive case, backup all your data from another PC, and reinstall Windows on the laptop.
Below is a listing of the full error message that may be related to this error.
Windows NT could not start because the below file is missing or corrupt:
Cause: Keyboard issue Miscellaneous corruption Corrupt boot.ini file. Missing boot.ini file. Missing or corrupt ntoskrnl.exe file. Windows NT installed on a partition bigger then 7.8GB Corrupted hard disk drive or severely corrupted Windows.
This issue has also been known to be caused by a short in the ground wire in the keyboard cable. Make sure this is not the cause of your error by replacing the keyboard with a different keyboard or simply just disconnecting the keyboard from the computer.
Before trying any of the below recommendations it's recommend that you attempt to load the last known good configuration. Additional information about doing this can be found on document CH000626.
Corrupt boot.ini file
This issue is often caused when the boot.ini is missing or improperly configured. This issue often arises after a user has recently added or removed an operating system on the computer or added or removed hard disk drives in the computer.
Make sure the line pointing to the operating system and it's drive and partition is properly configured in the [boot loader] and [operating systems] section. Additional information about boot.ini can be found on document CH000492.
Missing boot.ini file
Microsoft Windows XP users:
If the boot.ini is severely corrupted or missing a user running Microsoft Windows XP can rebuild the boot.ini to resolve this issue. Additional information about rebuilding the boot.ini can be found on document CH000648.
Microsoft Windows NT and Windows 2000 users:
To restore the original boot.ini file in Microsoft Windows NT or Windows 2000 you will need an ERD and follow the below steps. If you do not have an ERD you will be unable to follow these steps.
Boot the computer with your Windows NT three setup diskettes or the Windows 2000 setup disc. In the setup menu, type R to start the repair. When prompted for the ERD diskette insert the diskette and inspect the startup environment.
Missing or corrupt ntoskrnl.exe file If the ntoskrnl.exe file is corrupt or missing this can also generate the error. To restore this file follow the below steps.
Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key. In the Microsoft Windows XP setup menu press the R key to enter the recovery console.
Select the operating system you wish to fix, and then enter the administrator password. Type expand d:\i386\ntoskrnl.ex_ c:\windows\system32 You will then be prompted if you wish to overwrite the file type Y and press enter to overwrite the file. Type exit to reboot the computer.
Windows NT installed on a partition bigger then 7.8GB If you are running Microsoft windows NT 4.0 on a partition larger than 7.8GB this issue can occur if the boot files are located outside this limitation. When this error occurs your computer will have the
error message as shown below.
OS Loader v4.01 Disk I/O error status=00000001 Windows NT could not start because the below file is missing or corrupt: winnt\system32\Ntoskrnl.exe
Please reinstall a copy of the above file.
If your system partition is larger than 7.8GB you will need to delete the partition and recreate the partition to 7.8GB or less. Additional information about this issue can be found on Microsoft KB Q224526.
Corrupted hard disk drive or severely corrupted Windows Attempt to check the hard disk drive for any errors by running the chkdsk error. To do this follow the below steps.
Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key.
In the Microsoft Windows XP setup menu press the R key to enter the recovery console. Select the operating system you wish to fix, and then enter the administrator password. Once at the recovery console type chkdsk /r Once completed type exit and see if issue is resolved. If after trying all of the above steps you are still encountering the same issue it's likely that Windows is severely corrupted and it is recommended you attempt to reinstall Windows. Additional information about erasing the computer and starting over can be found on document CH000186.
Finally, if during the Windows installation you encounter errors it's likely that your hard disk drive is bad.
You didn't need to replace the hard drive if there is a missing NTLDR file, it just means that the boot sector is missing or corrupt.
You can fix it by putting in your WinXP CD, and choosing REPAIR.(This is known as the Recovery Console and it's in DOS just to warn you...)
Then you can type the following at the dos prompt:
fixmbr - Fixes corrupt master boot record
fixboot - Fixes corrupt boot sector
bootcfg /rebuild - Fixes corrupt or missing boot.ini