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Wont turn off, or reset

When turned on it will not shut off. when turned on all I get is tom tom 720 in top right corner and picture of tom tom just of centre and a picture of a disc bottom right corner. Nothing else happens. mtiony tomtom cant swich off, it is staying on al the time with lost informa

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  • zen118827 Jul 18, 2008

    my tomtom is staying on all the time and i've lost all my information on it how can i download new information on a blank memory card

  • Anonymous Mar 16, 2009

    wont turn off.or do anything.tried to reset but when turned back on the same thing happens.

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  • 71 Answers

Could you give me more info plz

Posted on Jul 30, 2008

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1 Answer

When I try to connect my tom tom 720 to my lap top a message says usb connection is not recognised


Have you tried to connect to a desk top through the USB port to isolate the laptop or GPS issue.

If you get the same problem with a desktop than I would suggest that you perform a hard reset to the GPS. This is done through the pin hole in the case labled "Reset" insert the tip of a paper clip into the reset hole and reset the device.

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if it does not proceed when the icon is selected, presume data corruption or in fact no data.
TomTom is renouned for this type of problem.
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Try using a straightened paperclip and insert it in the hole marked reset on the bottom of your 720. Press it till you feel a click and hold it for 20 seconds.
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Just followed the lead above and got it sorted straight away. Many thanks. Just one thing though. When it says look for the little arrow in the bottom right hand corner.It means the blue arrow that is the bottom right of the six symbles displayed. I was looking for an arrow in the very corner of the screen. Duh!! lol.

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there is a reset button on the bottom of the unit ,take a paper clip or pin and pus in for abut 30 seconds then try to turn on.the reset is a small hole about a 1/4 inch from front of unit on bottom it says reset withan arrow pointing to hole

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Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.

If this doesn't help.
contact them about the problem...

http://www.tomtom.com/support/support.php?ID=2

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