Make sure that you are connected to the Internet. Start Microsoft
Internet Explorer, and then try to visit the following Web sites: Messenger service status
Microsoft web site
If you cannot visit these sites, contact your Internet service
provider (ISP) for information about how to set up your Internet
connection so that you can visit both secure (https) and non-secure
If you are able to visit the Messenger service
status page and notice that there is a service issue, please visit the
site later to determine when the service is available so that you can
sign into Messenger. If the site indicates that the all systems are
stable and running, go to the next step.
Clear the proxy settings in MSN Messenger.
Start Messenger. 3.b.
On the Tools menu, click Options. 3.c.
Click Connection in the left navigation pane. 3.d.
Click Advanced Settings in the Connection Settings section. 3.e.
Delete the content of the SOCKS field. 3.f.
Click OK two times to save the settings. 3.g.
After you clear the proxy settings, verify if you are able to sign into
Messenger. If you are still not able to sign into Messenger then please
go to the next step.
If you are using Windows Vista, disable the Auto Tuning Networking feature:
Click Start, click All Programs, click Accessories, and then right-click Command Prompt and choose Run as administrator. 4.b.
Click Continue when Windows requests permission to continue. 4.c.
the command prompt, type the following command, and then press ENTER:
netsh interface tcp set global autotuninglevel=disabled Note:
This command disables the Window Auto Tuning feature.
After you disable the Auto Tuning Networking feature, verify if you are able to sign into Messenger.
If you are still not able to sign into
Messenger then please re-enable this feature using the information
below and then go to the next step.
Re-enable the Auto Tuning Networking feature by typing the following command at the command prompt, and then pressing ENTER:
netsh interface tcp set global autotuninglevel=normal
This command enables Window Auto Tuning
again so that you can take advantage of the network throughput
performance increase it provides.
If you are using Windows Vista and you also
use a router (eg. Linksys, D-Link, Netgear) on your home network to
connect to the internet please visit the router manufacturer’s website
to update to the latest firmware for that product.