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TomTOm Go 720 turns itself on whilst in the case and without being moved or touched at all. What can cause this?

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There is no solution and TomTom does not car. I got a XL325 for Christmas. It turned itself on and if we didn't catch it in time it runs the battery down. Went through all sort of repairs with customer service (haha) uninstall and reinstall, repair scans, etc, Finally in April they had me send it in for repair and I got a XL320 refurbished one in return. Well, guess what it did the same thing and I had to go through all of the same things, I've spent hours on the phone with them. Well in June they told me to send it back and this time I got a XL310 in return. I think each time it is a cheaper model. Well, you guessed it this one turns itself on also. It doesn't matter where it is in the house or car, if it is not used it turns itself on. DO NOT BUY A TOM TOM, DO NOT BUY A TOM TOM.

Posted on Jul 18, 2010

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Posted on Jan 02, 2017

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You may have dust particles or similar trapped under the touch membrain. This would cause random selection and result in the problem your'e describing. It's often the case that small particles can be trapped just under the edges of the screen by getting under the screen surround( bezel ).

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Hope this helps.

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