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Found a workaround and wrote it up here, copied below:
(The tech professional version: Connect to the WiFi hotspot on another computer. Visit 192.168.0.1 with 'admin' as the password and change the encryption mode to WEP. Enter a passcode, then apply. Restart the Fivespot. Connect from your device using the passcode.)
You'll need a different computer that can successfully connect to the WiFi hotspot. I used another laptop for this, but it could be anything with a full browser - iPad, Blackberry, just whatever will connect. Go ahead and connect to the Verizon AC30 network on that device.
Type 192.168.0.1 into your browser. When it asks you for a password, type 'admin', just like the username. Click Basic Setup at the top. On the drop-down for Encryption Mode, change it to WEP, then make up a password to fill in to Network Key 1. Click Next, then Apply. You can then close that page. Note that while using WEP mode means your network will not be open, it is not really that secure.
Next, to get the hotspot to show up correctly, I had to restart the Fivespot. Once the Verizon AC30 network shows up on your (formerly nonworking) laptop, connect and use your chosen Network Key as the password when it prompts you.
According to a very helpful Verizon employee who knew the workaround, they know about the issue, and they're collecting details to be able to issue a firmware update to the Fivespot. Hopefully this will come soon.
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