Question about Disney DTD1363-CAR 13" TV/DVD

3 Answers

Shutting off i bought this for my son about a year and a half ago and now it keeps shutting off i guess this is a pretty common problem with this tv but what i wanted to know is who do i contact regarding the reoccuring problem i cant find a manufacturer contact for this that works INT SHUTS OFF CAN RUN FOR 2HRS THEN MAY GO OUT 2 TIMES WITHIN 15 MINUTES PIX AND COLOR GOOD NO CLOSING IN FROM SIDES OR TOP AND BOTTOM POSSIBLE POWER SUPPLY PROBLEMS ?

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  • Master
  • 2,071 Answers

You can go to authorized TV service center,of course to Panasonic because the VCR is made by panasonic,near to your place..

hope this may help;

Good luck;

Posted on Jul 18, 2008

  • LORETO LACARON
    LORETO LACARON Jul 18, 2008

    Sorry i mis quoted that is not a vcr it is a dvd player, and any authorized service center ,there in your place can repair that TV .It is only a power supply problem maybe only a fuse...

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  • Master
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YEs that can be a power supply problem and this unit has alot of problem like that.. For that repair of this one you can just take it to a television repair center near you and have it fix them..

Good luck..........

Posted on Jul 18, 2008

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  • Disney Master
  • 19,396 Answers

Probably it is an overheating problem.

Posted on Jul 18, 2008

  • Ginko
    Ginko Jul 18, 2008

    Where are you located, I will see how to contact repair service in your area.

  • Ginko
    Ginko Jul 18, 2008

    Yes, this seems to be a recurring problem for this model. Customer support is provided only and exclusively by Disney. Let me know your location to find phone number , or look on Disney website for contact in your area.

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1 Answer

We saved up and bought an ILO tv 1 1/2 years ago in walmart now it doesn't work. there is no power at all going to it. walmart won't do anything and apparently there is only 1 year manufacturer warranty....


It's the #1 plaguing issue with flat panel TV in all brands. So, don't believe that ILO is the only brand with the problem. 90% of all TVs only have a 1 year warranty. It's always best to get the extended warranty if possible on flat panel TVs now.
Most likely the TV has a power supply related problem. It's possible that it maybe a bad capacitor or transformer on the power supply board. Or, it maybe something simple like a blown fuse inside the TV. The most common thing to go out on flat panel TVs is the circuit board that supply power to the screen. Commonly called a Backlight Inverter Board. But, I can't say it's 100% the problem because I can't actually look at the tv over the internet. I can only make guesses with the symptom.

You have a few choices:

1. You can try leaving the TV unplugged for 30 minutes so the TV can reset itself.

2. If you have some electronic experience, if you can find and purchase a Service Manual over the internet; It will help you diagnose the source of the problem and fix it by soldering in the new part. The Service Manual will give you circuit diagrams, test points, and part# lists.Usually, cost under $20. And most cases the new part cost less than $15.

3. Pay a TV shop to do the repairs. It maybe costly, but get an estimate of how much they will charge. That way you can decide if it worth repairing or replacing the whole TV.


I hope I shed some light on the subject for you.

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I'm really only giving an educated guess but as a technician with 26 years experience I suspect that either you have a faulty memory chip or the firmware which runs under Microsoft operating system may be corrupted. My Trax 350 works like a charm doing exactly what you have done WITHOUT a memory card.

Try push RESET which is at the bottom next to the SD card slot with a paper clip. If that doesn't work I suggest taking it back under warranty.

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