Question about HP Color LaserJet 3500 Printer

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Hp 5550 laserjet paper jam

Error message states 13.02.00 paper jam ... even shows up if the paper tray is out of the printer .... have looked everywhere and can't find any paper remenants. Tried 'cold reset' but didn't help. Used compress air but no results.

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  • jlm31600 Jul 22, 2008

    Same Issue here. I have the exact same model. Changing trays doesn't help either.

  • Anonymous Mar 19, 2014

    jam in tray 3

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Thhis error is usually due to a dirty photcell (sensor) in the tray 2 paper feed assembly or a broken sensor flag in the same assembly. Start be removing all cartridges and the transfer belt. Look in the bottom of the printer below the lowest cartridge slot for a removeable cover. That's the area your problem is probably in. I have incuded a link to a free PDF of complete service manual below. Good luck.

http://www.feedroller.com/Store/Service%20Manual/Color%20LaserJet%205500-5550.pdf

Posted on Aug 03, 2008

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Hi.
sir
I have one printer hp colorlaserjet 5550n but in the problem
this error 13.01.00 jam in tray 2 you have this one erro solution
plz give me

thenk you so much
rahman malik

Posted on Oct 29, 2011

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I have hp 5550n printer laser jet i am geting paper jam problem

Posted on Aug 26, 2009

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Hp laserjet printer showing paper Jam then error, 13.1 what's the problem. Please help.


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Your best method of troubleshooting is the manual sensor test as this is a generic paper jam error.

on your sensor tests:

0 = off
1 = on

A = TOP OF PAGE SENSOR
B = PAPER LOOP SENSOR
C = N/A
D = FUSER PAPER SENSOR
E = DELIVERY-TRAY PAPER-FULL SENSOR
F = FUSER PRESSURE-RELEASE SENSOR
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Your problem is going to be in the paper feed assembly. Remove the cartridges and look for a plate under the bottom cartridge. Remove the plate and I believe you'll find your problem. It's a pretty common place for hidden jams on the 5500/5550 printer.

If you still can't find it hit my user name and let me know you need more help so I can give you more assistance.

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