We had a power outage now freezer and fridge aren't cooling. No Ice build up anywhere and fan and lights are working. General Electric PTS25SBMARBS Top Freezer Model

Depending how long the power was off you may have an ice blockage in the freezer. Normal cooling causes the freezer coils to build up frost and snow coating all over the coils. A normal defrost cycle melts that frost/snow off and keeps the coils clear so the fans can move air through the coils.During the power outage the frost may have started to melt wetting the snow. If the refrigerator then came on and re-froze the wet frost/snow into a solid block of ice, the normal defrost cycle would not be able to clear that solid ice out. So it may be blocking the air flow. Remove freezer back panel and see if there is ice back there. If yes--use something like a hair dryer to melt everything out until it is completely clear. Make sure the fans are running also.

how long was the power out...

The cold air that you receive to your refrigerator comes from your freezer, so when you normally have a problem with a refrigerator not cooling you would check the freezer first. The first thing I normally check is to see if the evaporator inside the freezer is frozen or full of ice. Some times you can actually see ice build up on the Pana in the back of your freezer. Is the fan running in the freezer? if there is no ice build and the evap. Fan is working then I would check the compressor and the condenser in the back of the fridge. Are they running? If your freezer is iced up you most likely have a defrost problem and would need to call a service tech. To find out which part is causing it. If the fan in the freezer is bad you might be able to do it yourself. If it's the compressor or condenser motor you would need to call a tech as well.

when it stops cooling, you will see some ice build up in the freezer. Letting it sit unplugged melts the ice and you will see some water under the fridge. Connect power and it works. Cause: don't overload the fridge and the freezer. Make sure the doors close snugly. Clean all lint build ups by vacuuming under and behind the fridge after switching off power.

Your cooling comes from the freezer side through cooling tubes to the refrigerator side.

The first thing is to make sure that the evaporator fan is working, because that will blow the cold air into the refrigerator side. If it is working then you probably have an ice build up around the evaporator. You will need to remove the inner rear panel of the freezer to check it.

If there is a lot of ice on the evaporator fins then your defrost circuit is not working. But if you manually defrost the freezer (a hair dryer will speed it up) and make sure the cooling tubes are clean of ice (can feel the air from the hair dryer on refrigerator side) then you will have anywhere from a few days to a few weeks before the ice build up returns.

So you should troubleshoot your defrost circuit and get the parts on order to be ready for the next time.

we had same problem,apparently there is no such thing as a frost free fridge/freezer, you have to turn your appliance off for at least 3 days because the freezer has a build up of ice which stops the fridge from working, you must leave it switched off for this time otherwise it will just ice up again.

Please check other question on this subject, but long story short is that the unit needs to be completly defrosted, your freezer is what cools your fridge and if there is ice build up on the evaporator air cannot flow through to the fridge.

I’m happy to help further over the phone at https://www.6ya.com/expert/josh_87ce33216d7b2148

Sounds like the fan in the freezer is not working ( pt# WR60X190 ) .

Remove the back panel from the freezer to verify no ice behind the freezer panel. Look inside the air vent on the freezer panel for ice buildup. Make sure the freezer control is set to minimum not coldest freezer.. Make sure the freezer fan motor is working.

the problem is there is a build up of ice insid of the freezer .
What you need to do is take out all your draws in the freezer and you will see a plastic backing held on with about 8 screws . undo all the screws and the back should come aay and you will see all the ice built up . just use a hair drier to melt the ice and that should cure your problem.