Our tech set up icd groups, and programmed one of the buttons on my phone to light up and ring a unique tone so that I could distinguish between a call coming directly to my line, and the roll down (ICD group) call. Because I'm a CPA and somewhat OCD, I had to reorganize my buttons alphabetically and programmed over top of the button he had set up. Looking at other people's phone, it says "ICD Group - 601" Can I sonehow get a free button on my phone to do what it used to? Thanks
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The extensions need to be added to the ICD group and given either an Immediate or some ring delay. It's fairly easy to tell because if they're not in the group the line is red and doesn't blink on incoming calls. By default ICD group 1 is access code 600 or 601(try dialing it on the intercom from any phone and see if your phones don't start ringing). Unfortunately, you need higher level access to modify ICD groups. It's either done from the programming tool, or a phone with a class of service allowed to make such changes.
These systems have manuals for a reason. The unprogrammed system has no ICD group assignments. When you put the phones and the ring preferences into the groups, the phones will both blink and/or ring on incoming calls. By default ICD group 1 is 600.
Press PROGRAM and the button 2 times. If it's an ICD group button, press that twice also. Now either dial 01-30 or use the navigator key. 1,4, and 9 IIRC sound most like rings, and the 21 or 26-30 plays tunes.
Use the ENTER button to save the tone. You have to do this on every single line or group you want to ring differently.
Remember what you asked for. If you have CID service, you pick a spare button and program it for call log. Press PROG the button and dial 54 STORE. (Press PROG to exit) It will light up with the missing calls and display a log of all calls that came into the phone. Your navigator button will step you through the directory.
54 and a group number will display ALL CALLS that came into an ICD group. By default, the main group is usually 600 or 601.
If you have a PTPM or the maintenance console, you can program ringing. It's a dealer only product in the U.S. Incoming calls are made to ring ICD (incoming call distribution) groups where the ringing is controlled per extension. In our version, even the manager does not have access to that level of system programming.
Press PROGRAM the CO or intercom button twice, and use the Navigator key to step up or down for one of 30 tones. 1,4 and 7 or 9 is a normal standard ring, 25-30 or so is tunes. You have to do it for all lines or ICD groups to make it be special on your phone.
When the system was installed, if you or your installer programmed it properly you set up ICD groups. Each extension that you want to ring goes into the members of the group and you can specify how the phones ring. It will also blink the buttons on incoming calls and you can pick up the call from anywhere by just pressing the button.
The programming manual is pretty specific on how to set ICD groups up. Your 5 fing delay is fairly long, so other factors need to be considered regarding intercept and No Answer call forwarding.
It's beyond the scope of a free forum to give specific programming help.
Wow. 2 questions. Group call pickup: try *4001 on the intercom.
If that works, you can program it under a button by pressing PROG the button 2*4001 STORE. If it doesn't work, keep dialing the 2 digit codes 02 03 04 etc. I'd stop at 09.
Second: Call your installer for a new ring group. You can do a Night, Break, or Lunch pattern to ring more phones.
The phone has to be a member of an ICD group and have the ring set to immediate. Since this is a SYSTEM program, I don't think you can change it without the assistance of a programmer.
If you somehow have access, it's changed in programs 620-622. You need to know which group is assigned, usually group 1 put you can find that in 622. Members are set in 620 and the ring delays are in 621.
In the programming tool there is a place for ICD (incomming call distribution) need to make sure all phones are in you main ring group and set them all to immediate. If you do not have access to the programming tool it will be more complicated.