Question about Brother MFC-5840CN All-In-One InkJet Printer

1 Answer

Message window reads "unable to clean" and machine will not print period

The "unable to clean" message won't go away.No printing can be done until
a cleaning has been done by the machine. All ink cartridges(4) have been removed, filled, and reinstalled. the machine has been turned off, then on, after 10 seconds.Nothing I know to do seems to work.

larry@phosterindustries.com

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  • 2 more comments 
  • Anonymous Jul 19, 2008

    My printer screen reads "unable to clean". I have followed everything in the troubleshooting manual and get nothing. What am I overlooking?

  • daveforb Aug 03, 2008

    I can not get rid of the "unable to clean" message and cannot use the machine for anything with it displayed



  • pvanv Aug 29, 2008

    I'm getting "Unable to Print", and have been unable to clear it. Even left the machine unplugged from the wall and usb for 24 hrs, still "Unable to Print"


  • pitjohn Sep 05, 2008

    I get the same "unable to clean" message. I called Brother and they walked
    me through several steps (don't really remember) and then told me I had to
    take it in to a service center. The only problem is the nearest service center is over 2 hours away.

    Where is the purge box? I will try that.


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  • 8 Answers

Press:
Menu/Set, Black, Up arrow 4 times, 80, then press black until "Purge" appears on the screen, then press 2783, stop/exit, 99.

Posted on Aug 26, 2008

  • Jay Smith Aug 27, 2008

    Your purge box is nearly full. You can remove it and rinse the sponges with water until they run clear, let them dry, and reinstall. The procedure that I listed above resets the counter.

  • Jay Smith Aug 27, 2008

    Be sure to put tape over the top of the purge box were the plastic is to prevent ink splatter.

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1 Answer

Unable to print 76


Yay, the real answer. Be careful to have clean hands when touching the decoder strip or you may damage it and then you will need to replace it.

http://support.brother-usa.com/ModelDocuments/Technical/Service%20Updates/SU_F1379.PDF

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Hi I have Brother dcp 350 printer. I have the error 46 unable to print/clean i cant get the printer back to normal functions. I have change the inks (all) and I am still get the same error message 46....


The messages unable to print, unable to clean, unable 36, error 46 and error 32 are all print head errors.

1. Remove all the ink cartridges from the machine
2. Clean the contacts on the cartridges as well as inside the machine itself with a small amount of warm water or alcohol on a cotton swab until no ink comes off on the swab.

Note: if any of the other cartridges are low, empty, leaking or bulging replace them

3. Then turn off the machine and unplug it for 70 seconds
4. Plug it back it and wait for the insert cartridges message
5. Insert the cartridges and check to see if the problem is still there. If it is it means the print head has failed and in order to fix this the print head inside the printer needs to be replaced. The print head is the part of the printer that puts ink from the cartridges onto the page

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SAYS UNABLE TO CLEAN


"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?

Step1: To clear the message follow the steps listed below:
1. Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.Unplug the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
2.If the error continues to appear, the machine may have a mechanical problem.If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. Please make sure you have followed the instructions in the Step1.
3.If the error still continues to appear, move the print head and examine under the print head.
3-1.Disconnect the Brother machine from the poweroutlet.
3-2.Open the scanner cover by pulling up on the lower right corner of the cover.
3-3.Check the print head's position.
3-4.Gently move the print head to the center.
3-5.Examine under the print head. If anything is found, remove it.Use a flashlight if necessary to check thoroughly.
3-6.Close the cover and reconnect the machine to the power outlet.
If the message continues to appear on the LCD, the machine will require repair.

Step2: Check if the machine has faxes in its memory
1.Transfer the Fax Journal Report
1.Press Menu/Set or Menu on the Control Panel of the machine.
2.Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
3.Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
4.Press the up or down navigation key until Report Trans appears on the LCD. Then press Menu/Set or Menu.
5.The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Black(Mono) Start.
2.Verify and Transfer faxes in memory

1.Press Menu/Set or Menu on the Control Panel of the machine.
2.Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
3.Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
4.Press the up or down navigation key until Fax Transfer appears on the LCD. Then press Menu/Set or Menu.
5.If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3. If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Black(Mono) Start .
3.Reset the machine
After the Fax Journal Report and faxes in memory have been transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.


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