Question about Creative Labs ZEN V Plus MP3 Player

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My zen is frozen

My zen went into docked mode and i disconnected it from the computer. Then the screen went off but the lights still appeared to be on.I've tried the reset botton and the zen is non responsive to the computer when I plug it in. It's been this way for about 3 days now....Please help me figure out the problem...Thankyou

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  • mick2a Jul 19, 2008

    Creative zen v plus turns on but screen is totally blank. It will play. Who wants shuffle all the time!

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Try to reload the firmware. download the firmware from creative.com. hold the play button when turn the player on, that will lead you to the recovery mode. chose reload firmware and then connect to your PC. run the firmware downloaded.

mick2a: the screen is gone. you need to replace it.

Posted on Jul 20, 2008

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1 Answer

The screen says "Docked, please wait". It says


When this happened to me with my Zez I was able to reset it by pushing the reset button (located in a little hole next to the dock on the bottom of the unit) with a straightened paper clip or other small object capable of fitting in the hole for a few seconds until the unit fully resets.
If that doesn't work you can try putting the unit in to recovery mode to reset it by doing this:
  1. Detach the Zen Sleek player from your computer, and ensure that the unit off.
  2. Connect the power supply to the player (Optional, unless the battery is very low).
  3. Hold down the Play/Pause button, and then insert a paper clip into the Reset hole underneath your player, beside the data/power connector. reset_sleek.jpg
  4. Remove the paper clip from the Reset hole. The Rescue Mode screen will then appear.
  5. After the recovery mode has started, release the Play/Pause button

Mar 05, 2011 | Creative Labs Zen Sleek Photo MP3 Player

2 Answers

MP3 player stuck on DOCKED mode


No, just remove battery then reinsert while holding switch to left. Player will reboot into recovery mode. Select Cleanup (YES) and it will do its stuff then select "REBOOT" and it will start up in normal mode.

Aug 06, 2009 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative zen v problems-frozen


If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Aug 25, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen Touch is still docked


Your hard drive might have broken during the process. To troubleshoot the hard drive and your Zen in general, please click here

Aug 13, 2008 | Creative Labs Zen Touch MP3 Player

5 Answers

My Creative Zen Frozen in Docked Screen


Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

Aug 02, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Frozen


reset button is next to data port. use paper clip,press hold.it should reset.

Feb 29, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My mp3 seems to be frozen


if you have the instruction manual get it and see if theres a way you can reset it. like on an ipod you hold the center button and it reboots much like when you hold the power button on your computer. hope this helped

Jan 16, 2008 | Creative Labs Zen V MP3 Player

4 Answers

Frozen or dead


complain with te company and make them give you a refund!!!

Sep 04, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Frozen/won't turn on??!!!


Apologies if this answer is offensively obvious. Try putting a paperclip or equally small object into the little reset hole at the bottom of the player if you haven't done so already. Mine froze a couple of times and it always worked.

May 16, 2007 | Creative Labs ZEN Vision:M Digital Media...

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