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HP Photosmart 475 printer

I see you recommended to someone on another Photosmart or other photo printer to clean the rollers with water if the paper won't feed.

How do you get to the rollers in the HP Photosmart 475? I can't get the darn back part open more than just enough to insert the paper to even see where the rollers are? Thanks.

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The rollers should be in front of the printer. I have never opened one of these before but have worked on a Kodak. Try using a flat screwdriver with a cloth wrapped around it to clean the rollers. Just be careful not to damage the rollers with the sharp end of the screwdriver.

Posted on Jul 24, 2008

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My hp photosmart 475 will not print 5 x 7, how do I change it?


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this link may help too

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I have a HP Photosmart 475 now 6 years old no longer supported by HP The blue ink from the cartridge has leaked and I get very blue photos I have been told by Jessops I probably need a new print head. is...


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Yes you can purchase a new print head BUT the cost of a print head is expensive. I suggest you put your money towards a new and better printer, it may not cost mush more that a new printhead if you can get one.

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Seems to be more of a mechanical thing perhaps but my hp Photosmart 2710 printer tends to pick up more than one sheet of paper at a time most times...any weight paper inlcluding photo paper etc...so happy...


You have been using this printer for a while now so its got to be the rollers needing cleaned. Its amazing the gunk they pick up over time. As you know they will be at the rear access door, its recommended you use distilled water etc but thats just overkill. Hope its running fine aferwards

Jun 30, 2010 | HP Photosmart 2710 All-In-One InkJet...

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It seems that the rollers won't advance the paper. The error message of course tells me that it is out of paper. I haven't used it in over one year, could that have something to do with the problem?


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HP Photosmart C6280 Out of Paper

Lack of use could be a factor as it pertains to dust buildup on the working parts of the feed, especially the rollers.

Jan 05, 2010 | HP Photosmart C6280 Printer

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With HP Photosmart D7260 Printer, I get "out of paper" error, paper tray full, feed rollers leave skid marks on paper" I have tried other paper (HP Premium Ink Jet paper, Avery namecard stock, HP Premium...


Perhaps you are loading too much paper into the tray. Please try to work through the steps in this troubleshooter and see if it has any effect. If not, please report back with the results and someone will be happy to assist you.
HP OOPaper


I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!



Apr 02, 2009 | HP Photosmart D7260 Printer

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HP Photosmart C4180 won't load photo paper


Remove the rear access cover and clean the black rubber rollers with alcohol.

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My HP Photosmart D7260 is not printing pictures


Ok! You didn't tell me how old is the printer, what type of paper and what size you tried to print so I'll do my best to help.

Please note:
  • The photo paper cassette cannot be installed when printing on paper loaded in the in tray.
  • The 7260 printer support 5x7 media only when printing from a computer with the printer software installed.
Loading 5 x 7 inch paper in the HP Photosmart 7260 printer
  1. Lift the main cover of the printer, and slide the paper width guide as far to the left as it will go.
  2. Lift the Out-tray and place a stack of paper in the In-tray.
    • Load the paper with the side to be printed facing down.
    • Load paper in the portrait orientation with the shortest edge feeding into the printer.
    • Do not use too much or too little paper. It may be difficult for the printer to pick up a sheet of paper when there are only one or two sheets in the in tray.
    • Use one type and size of paper at a time. Do not mix paper types or sizes in the In-tray.
  3. Push the paper into the printer as far as it will go without bending.
  4. Lower the Out-tray.
  5. Adjust the paper width guide to fit snugly against the edge of the paper without bending the paper. The paper width guide holds the paper straight as it feeds into the printer.
  6. Close the main cover.
Load 4 x 6 inch (10 x 15 cm) photo paper in an HP Photosmart
Use the photo cassette to load 4 x 6 inch (10 x 15 cm) paper. To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab). This allows the photo to print without borders on three sides and with a small border on the bottom edge that can be torn off.
HP does not recommend printing borderless photos on plain paper. Also, remove any paper from the In tray before inserting the photo cassette into the printer.
1. Lift the top cover of the printer and remove the photo cassette from the sheath.
2. Place up to 15 sheets of photo paper in the photo cassette with the side to be printed facing down. For tabbed paper, insert the paper so the tabbed end goes into the cassette first.
3. Lift the main cover.
4. Slide the paper width guide all the way to the left.
5. Lift the Out tray and remove any paper that is in the In tray.
6. Line the photo cassette up with the far right edge of the In tray.
7. Gently slide the photo cassette into the printer until it snaps into place.
8. Lower the Out tray.
9. Slide the paper width guide to the right until it cradles the photo cassette, then close the main cover.
If the Out of Paper message appears on the computer and the product stops picking up or feeding paper.
Step one: Reset the product
1. Without turning the product off, remove the power cord from the back of the product.
2. Wait 30 seconds and then plug the power cord into the back of the product.
3. If the product is not already on, use the On button to turn it on.
Step two: Check the condition of the paper and reload it
1. Replace any paper that is ripped, dusty, curled, wrinkled, or bent.
NOTE: Use only plain, white, unused paper in the product until the issue is resolved.
2. Make sure that all the paper is the same size and type. Because only one type of paper can be used in the product at a time, paper types should never be mixed.
3. Tap the stack of paper on a flat surface to align the edges.
4. Make sure that the stack of paper to be loaded in the product contains no fewer than 10 and no more than 25 sheets of paper.
NOTE: Do not load too much paper in the product.
5. Insert the stack of paper into the product and gently push the paper guides snugly against the paper. Make sure that the paper is completely inserted into the product and can be picked up by the paper rollers.
6. Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time, into the product and then try printing again.
If the issue persists, continue with the next step.
Step three: Adjust the paper settings in the print driver
The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
1. Open a document in the program being used to print.
2. Click File , click Print , and then click Properties . The product Properties dialog box appears.
3. Click the Paper/Quality tab.
4. Choose the appropriate paper size from the Size is drop-down menu.
5. Choose the appropriate paper type from the Type is drop-down menu.
6. Click OK and then click OK again to print the document..
7. If the issue is not resolved, continue with the next step.
NOTE: If the issue is resolved and it is necessary to print on another type of paper, load the new paper type into the product and then repeat steps 2 through 7 for the new paper.These changes do not change the default print settings. The print settings return to the default the next time the program is opened.
Step four: Clean the rollers
1. Turn off the product and unplug the power cord.
2. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
3. Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
NOTE: Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.
4. Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
5. Close the access door and plug in the power cord.
6. Try printing again. If the issue is not resolved, continue to the next step.
Step five: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
If your product is less than a year old, don't worry, HP can trace the product when you provide the model and the serial number and will help you if it is in warranty. No prove of purchase required.

Jan 09, 2009 | HP PhotoSmart 7260 InkJet Printer

2 Answers

Daughter left HP Photosmart 8250 idle for a year. Have just put in new ink, but paper will not load. How to service?


unplug the printer from the power and from the computer..
open the back door of the printer and check if both the rollers (inside the printer & on the door) are rolling (upwards)..if not then press & Hold the Power button for 60 seconds when unplugged from the power..
If the rollers still dont move..then u need to service the printer..
if rollers moves..then connect the power cable to the printer and directly to a wall jack (not to a power strip)..
power on the printer and load paper in the main tray..(ensure photo button is not lit up)..
photo button should be lit up in case u want to print photo and the paper is placed in the small phto tray which is exactly above the main tray...
place the paper to the xtreme right in the tray and slide the paper guide from left to right..
then try printing ..

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HP Photosmart 475 -- followup


I droped my HP photosmart 475 and the front came off. There is a small white part that came out, I do not know where it goes, it still works.

Jul 24, 2008 | Printers & Copiers

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