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power down, take battery out for a complete 2 minutes. While battery is out hold the power button. this decharges built up static electricty. After 2 minutes reinstall battery and power on phone. If it doesn't work call your provider they will walk you through a series of steps to hardset your phone.
Hi nexy - the best I can do for now is a couple things snd nothing definitive. Usually when a cell is off it takes 2 to 3 three rings before it goes to voice mail. When its' on about 5 to 6. There's a real good chance these are at the discretion of your service provider. That's my best bet. I've included a link to your manual in case you don't have yours. Look at page 50 (i think) and it tells about voice mail settings. You can go in there and take a look but don't get your hopes up. If this answered your question PLEASE rate as fixed. If your going to rate helpful or otherwise please don't rate. I've had many cell phones and I think I answered your question. So please rate fixed or not at all. I'd appreciate it. Thanks much nexy. Call you provider!!