Question about HP Pavilion dv9013cl Notebook

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Security ID I bought a lap top at best buy, and the office software, but whenever I try to open anything, any email, files, the system asks for : type your 25-characterproduct key" what are these numbers? where can i get it? thank you, Maite Furuiti

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Two things: The keys are on the pack of the CD that came with the computer.This could be MS office or other program.Remember, some of the programs are just a short time use. Then you have to bay the other words it is pre installed on your system. check on the pack of all the CD that came with the system. You may have to install the CD or you may not.

Good luck

Posted on Jul 18, 2008

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You can use the activation assistant that comes with the office to get a trial key online (if you haven't do so already). When the period elapses, you have to buy the key from microsoft, you can do that online (you can decide to buy the key without using the trial version).

Posted on Jul 18, 2008

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Hey I cant open the attachment

Hi Shawn you need to provide more information like What type of file you are trying to open , what email program are you trying to open it in and what operating system and what version of ms office. One reason can be caused by having a lower version of excel or word that doesn't recognise the later file version in the email attachement. If this is the case get the sender to save the word file as an earlier version of word or as an RTF file type.

May 29, 2014 | PC Laptops

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My wife bought this lap top 4741 without a windows product key this a copy windows 7 and not the original.the best buy ask me about this and that was the time i can i get the windows...

The fact that the windows product key sticker is missing is a concern, you may have a copy of window 7 instead of the original, however if windows 7 updates are coming through it would suggest a genuine copy because microsoft use software to detect if it's a fake and they would let you know and would effect security updates especially for microsoft office. But if you are getting a red light I would contact the seller to make right, if you decide you want a genuine copy with the product key you have no option but to buy.

Apr 01, 2012 | Acer PC Laptops

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It depends. If you are sending a microsoft office file (i.e. word, excel etc...) and they do not have office for Mac, they won't be able to open it. Make sure your friend has the correct software to open the file. Your friend can also try to open in google documents. They have a very large range of file extension options.
Let me know if this doesn't help and include what type of doc and what software you're using in your response.

Feb 22, 2012 | Dell PC Laptops

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I bought an acer laptop window 7,it kept asking me for product key whenever i want to go into microsoft office

Yes, this is normal.
When you buy a new computer, there is usually a 60 day TRIAL.
When this expires you need to buy the activation key from microsoft to continue using it.
You could also Download and use a FREE alternative.
Open Office is free, it can open and save in microsofts document formats.

Aug 06, 2010 | Acer PC Laptops

1 Answer

Some email attachments ask for file decryption password. Where do I find my password/change password or get rid of it so it doesnt ask for one?

Files like the ones created in Microsoft Office Word, Excel and Powerpoint can be protected with a password to avoid misuse or simply to add a security feature so that only those who have the password can have access to it.

If someone sent you a file as an email attachment and requires a password upon opening them, you need to ask the sender of the file about the password to open the files. You cannot bypass the password if the sender had actually protect it with a password.

Feb 22, 2010 | Acer Aspire 1640Z Notebook

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When i open Ms office in my lap top requires MS office licence key. How can get it please send me 25 character key.

contact who you bought it from....if no license was provided to you with the purchase of the laptop, you may have pirated software...

Aug 09, 2009 | Compaq Armada M700 Notebook

5 Answers

Need microsoft office for mac

Mr Gates and crew are quite stingy about their programs so you should get your disks back from whomever you gave them to. Or bite the bullet again and make another purchase.

Alternately you could get Open Office.

Jan 29, 2009 | Compaq Armada M700 Notebook

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Can not open email attachment

The MSI file it is asking for is an additional feature from your Microsoft Office software disk.
You will have to find a copy of that version of office to be able to install it.

What is the extension on the email attachment file? You might be able to use a different program to open it.

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Microsoft office

If you are looking on the laptop that is not the product that is the Key for windows Vista or XP the product key for Office will be on a case that came with the System and it will say office if it doesn't work out email me directly

May 01, 2008 | HP Smart Buy Notebook

2 Answers


First : NEVER post your key online !!!! then anyone can use it and activate it!!!!

Did you get the install CD's for Office? if not the Office you have is a trial and you have to buy it and get a key.

For windows change the key to the one on the bottom of the machine .

If you have Windows XP you can change it with this software:

If you have vista try this page:

Dec 21, 2007 | Acer Aspire 5050-3242 Notebook

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