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I put in the Cd-1 and when I hit the birthday group it will not come up. Keeps saying I don't have the cd-rom in, which I do.

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Try to re-install the software maybe has a missing files or corrupted,that's why won't come up. If then nothings happens still keeps saying ,Then this may mean that the CD-ROM drive is dead. If so, consider purchasing a new one. Have you tried it in another computer? Also, take it somewhere, such as your local PC shop, and ask them to look at it. If they will repair it for more than, say, $25, don't bother. Just get a new one. Also, if at all possible, can you post exactly what the error says?

Posted on Jul 18, 2008

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Hi,

Can you please give me the exact error message.

Posted on Jul 18, 2008

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Provide more details on problem

Posted on Jul 18, 2008

  • Ginko
    Ginko Jul 18, 2008

    Generally, if PC does not read the cd, the cd can be faulty, scratched or dirty. If it is faulty or scratched there is nothing to do , if it is dirty wash the disk under the tap, with cold water dry very well with a soft cloth (ensure it is dry when you put it back into computer drive).

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