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Items won't load

I just picked up my new HP computer yesterday as I had the geek squad installing the anti-virus and creating a recovery disk. When I got it home and set it up I was not able to get the screen to customize my desktop to come nor could I get any of the preloaded games to start. I didn't have a chance to look in to see what else was working. What do I need to do to get these to work?

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  • 981 Answers

Um, call up GeekSquad and ask what they did wrong, of course.
You will probably have to tell them what happened explicitly (e.g. nothing, no beep, nada, zip) instead of games (which you should name,) starting when you doubleclick their icons.

Posted on Jul 19, 2008

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6ya6ya
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Posted on Jan 02, 2017

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Error code f3-f200-0002 after recovery disks installed


Load the recovery discs again. This time when it gives you the options for Factory Reset etc., choose "Erase the Hard Drive."

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Need recovery disc Compaq Presario SR1500NX


It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

http://www8.hp.com/us/en/hp-information/summary/ww-support.html

When you receive the Restoration Disk/s, turn the computer on, put the disk in the optical drive's tray. (CD/DVD Drive)

Drive closed let the disk load.
WHEN asked click on - Repair (Non-Destructive Installation)

This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

This will be a Full Install. (Destructive Installation)

NOTE*
ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.

Regards,
joecoolvette

(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

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1 Answer

I am not able to select any item since cursor is not moving


Hello,
Restart your laptop,or restore the system .
Think your laptop is infected by serious virus.If you have any recovery cd or not do following step.

http://support.microsoft.com/kb/307545
Make recovery cd
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=bph08097
OR
http://www.howtogeek.com/howto/windows/geek-repair-create-your-own-ultimate-recovery-cd/
OR
http://www.wikihow.com/Create-Recovery-Discs-for-Windows-Vista-in-HP-Recovery-Manager

Niw you can restore from
http://support.microsoft.com/kb/307654
OR
http://www.istartedsomething.com/20070929/vista-sp1-recovery-disc/

All you can restore if you have the recovery disk or if you are using branded pri install OS do the following stepfor factory setting.
http://www.pcrecoverydisks.com/toshiba/toshiba-system-restore-vista/

Choice your brand and os.
Hope this helps

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If you can still access the internet with the PC then go here

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Download install and run Malwarebytes.

Go here

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get lost, u are to careless for misplacing the document i cant help you.FOOL

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ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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First thing to do is stop booting up the computer. This message means the Hard Disk Drive (HDD or "C Drive") has errors. Errors can mean disk corruption including bad sectors and/or physically damaged hardware inside the disk drive.
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