Question about HP PC Desktops

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Items won't load

I just picked up my new HP computer yesterday as I had the geek squad installing the anti-virus and creating a recovery disk. When I got it home and set it up I was not able to get the screen to customize my desktop to come nor could I get any of the preloaded games to start. I didn't have a chance to look in to see what else was working. What do I need to do to get these to work?

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Um, call up GeekSquad and ask what they did wrong, of course.
You will probably have to tell them what happened explicitly (e.g. nothing, no beep, nada, zip) instead of games (which you should name,) starting when you doubleclick their icons.

Posted on Jul 19, 2008

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Windows vista recovery cd I created won't install on new hard drive


Which software did you use to create the recovery disk? Is the recovery disk a CD or DVD?

Just to recover a vista system from recovery DVDs would require at least two DVDs. Your files would be in addition to this so I would be very surprised if you have only a single disk containing both the operating system and all of your files.

A simple recovery disk would only be useful for restoring lost operating system files to a hard disk that had corrupted or deleted files. It would let you restore to a new blank disk.

If the disk only contains a backup of your data then you would need to first install an operating system (Vista or Windows 7) and then install the backup software you used to create the disk and then you could recover your data from the disk.

Jan 05, 2013 | HP PC Desktops

Tip

BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | PC Desktops

1 Answer

Need recovery disc Compaq Presario SR1500NX


It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

http://www8.hp.com/us/en/hp-information/summary/ww-support.html

When you receive the Restoration Disk/s, turn the computer on, put the disk in the optical drive's tray. (CD/DVD Drive)

Drive closed let the disk load.
WHEN asked click on - Repair (Non-Destructive Installation)

This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

This will be a Full Install. (Destructive Installation)

NOTE*
ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.

Regards,
joecoolvette

(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

May 04, 2012 | HP Compaq Presario SR1500NX (PX786AA) PC...

1 Answer

Reformat my computer to windows 7


ATTENTION!
Reformatting a computer will reset it to the factor image, all data must be backed up or it WILL be lost. There are several reasons to reformat a hard drive. A few reasons include but are not limited to: driver issues, virus, cleaning up, getting rid of the computer, etc.

RECOVERY DISKS!
Every new windows 7 owner should know that the new computers are not supplied with recovery disks anymore. The manufacturer allows the user to create one set of disks upon the purchase of a new machine. It is important to create the disks early as driver issues and viruses may arise. In order to create recovery disks on windows 7 you want to click on the start menu. Next, type in recovery in the Start Search option area. Next, click on recovery disk creation and follow the process. It will require that you have about 3 dvds or about 7 cds to create the recovery disk.

REFORMATING HARD DRIVE!
Once the recovery disks have been made reformatting windows 7 is quite simple. Insert the recovery disks into the cd/dvd tray on the machine. You are now going to want to turn the computer off. When the computer has turned off, go ahead and turn it back on. A screen should pop up asking you whether you want to boot from Hard Drive or Disk. Choose the disk option. After you make it this far it is a downhill process. Next you follow the on-screen instruction make sure you reformat the machine, not recover it.

Apr 14, 2011 | PC Desktops

1 Answer

Purchased recovery disk for my 1 year old desk top P.C. because i was having problems.... Geek Squad recominded installing recovery disk... but i can't get the disk to start try auto run plus anything...


try booting the computer from the disk somtimes depending on the manufacturer they are bootable somtimes you have to luanch it from an app on a recovery partion which is crazy if you cant use the pc.
my advice find a good technician to recover your data like photos, documents, etc then reload windows to it and download the drivers and start from scratch. i myself am a computer technician and it can be done without to much hastle.

hope this helps and good luck the problem and by the way don't forget to vote or rate this solution

Nov 10, 2010 | eMachines T3604 PC Desktop

1 Answer

I rebooted and used the system recovery discs from the Geek Squad and now it won't read the Windows Vista system disc. Any ideas?


Telephone ACER, and order the correct set of "System Restore" CD/DVD disks for your model of computer -- since the computer was factory-shipped with a valid copy of Windows, ACER will ship a "replacement" to you, for just the cost of shipping.

Re-install Windows from that set of disks.

Apr 23, 2010 | Acer Aspire™ T180 PC Desktop

4 Answers

I have an hp desktop which is really slow,runs vista.rogers virus check shows no problems but other virus checks and registry mechanic says i have lots of viruses and problems but they want money to fix...


I have this machine! I also have a spare computer that has a 2.0GHz P4 and 2GB of Memory and, best of all, I also use a program called Shadow Surfer on it. I use this Shadow Surfer to run a virtual Windows XP that will NOT keep anything I download, change, contract virus, etc - they simply vaporize on each reboot. Any way, I remove the Sata drive and hook it up to a Sata PCI Card on the spare machine with Shadow Surfer. I access the Sata Drive to copy my work to a CD first. Then, I let McAfee do their job on scanning all night because the Sata drive is 250GBs large, plus I let it scan the CD I just used to burn my work files, too. If I get a positive virus hit on the CD, I burn again leaving out the infected file. Then I use another program from Acronis to wipe the drive partition (C:) only if the virus(es) cannot be fixed by McAfee. I press the power button & hold for 5 seconds to shut down the spare computer. I don't worry because the Shadow Surfer enabled (spare) computer is crash-proof. It boots up with a fresh Windows XP all over again, each and every time. The SR2180NX gets its drive back in and if the disk will not boot, I press F10 at boot time to start the recovery process from the recovery partition. I also burn recovery disks as the first procedure. If it is too late to do that part, go to HP.com and go to support, download drivers, and select Vista (not Vista 64bit), Click on the Order Recovery Disks and be prepared to enter your Presario's Serial Number to verify you are going to order the correct disks. Use a credit card and they cost less than $17 delivered via US Mail in less than a week. During this wait, go to a computer store and pick up some memory. I was able to get 4 sticks of DD2-6400's at 2GB each. I used the Low Latency (low Density, non-ecc, unbuffered) from Patriot (kit of 2 each) to pack on 8GB even though HP will only support up to 4 GBs. I had to load the Default in BIOS, reboot and change stuff to what I wanted before booting again. Vista 32bit is the OS that shows up on the restore disks from HP and it will show all 8Gb in the system page after you are done starting from scratch. Any way, the memory really makes a difference but keeping your system optimized from the beginning and keeping proper backups will save you headaches later on down the road. Maybe getting Shadow Surfer installed and setting up a guest account that it boots to on power up will also save you from just about anyone coming along when you are not looking and changing things behind your back. Hope I have helped with something! -Gregg

Sep 21, 2009 | HP Compaq Presario SR2180NX (RK548AA#ABA)...

4 Answers

Missing stuff


If you use the recovery disc provided by the manufacturer, it will re-install OS, drivers also the pre-installed softwares which comes along when youget a new computer. make sure u backup the data first. The recover disc is like a ghost or image copy. This should work. Everything would be loaded in the recovery disc.

May 12, 2009 | HP Pavilion a1610n PC Desktop

1 Answer

Compaq blue screen


If you have the original restore disk of the PC or a Windows disk you can install it again. I recommend to buy a new hard disk, open the PC and install it and then install Windows. I think that's the easiest, cheaper way to do it. The geek squad check up cost $100 + pieces and labor. A new hard disk begins in $70. If you want to do it by yourself, just let me know so I can help you in the process of configure it.

Aug 10, 2008 | PC Desktops

1 Answer

Advised by geek squad , virus on hp computer


get lost, u are to careless for misplacing the document i cant help you.FOOL

Jul 05, 2008 | HP Pavilion Media Center a1330n - AMD...

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