Quite regularly (in one out of three scans), the scanner stops before the scan is finished and a dialogue box comes up that says: 'Could not communicate with scanner etc.' I've installed the latest driver, bought a new device cable that shows (with a little blue light) that the connection is working and it still happens. What can I do to solve the problem?
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Re: Communication with scanner
You could take it apart and see if you can lubricate the shaft the the scanner sits on with some vasoline. If that doesn't it could be that the stepper motor that controls the scanner is going bad in it.
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You can try a 'hard reboot' of the unit by unplugging it while it is running, wait a minute or so and then restore the power.
With most electronics this forces a 'self-diagnostic' program which might fix the problem. Another option is to delete and them reinstall the software with a disc or online. Make certain that you have your machine set to automatically check for updates if it is connected to the Internet.
Normally just use it./ After so many uses the scanner driver will automatically conduct a recalibration.
You may have to do 20 or more scans for it to happen but if you keep changing the setting in the scan dialogue box each time, you may get it to happen quicker.
You will most likely find that the FAU cable that connects the lift up lid part to the lower part of the scanner has at least one fractured wire within it. There are eight quite fine wires and the constant opening and closing of the lid has caused this to occur. Unless you have some micro-surgery skills and a small soldering iron it's off to the scanner shop, I'm afraid.