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My daughters Sony laptop model pcg-5j2l is freezing up and my sister told me that before we take it to someone we should try to pull and replace the hard drive, memory, etc. in case something isn't connecting good. She said I can find a diagram on the internet to do this by. Can you help? Thanks a lot. Mary

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  • Tim Sedlik May 11, 2010

    Removing hardware would not be the first step in this situation, unless someone recently removed or added those components the first step would be to determine if the issue is an operating system issue.

    Does it freeze up at random or when you're opening programs? Was this a sudden occurrence? What OS are you running? How much memory do you have and what's your available disk space and free disk space?

  • Anonymous Mar 14, 2014

    The daughter with the baby says her sister has not tried hard enough , although she.has tried to phone I am in the middle please help

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You can download the manual for the system here:

http://esupport.sony.com/US/perl/select-system.pl?DIRECTOR=DOCS

From that download, you should find the information on reseating the customer removable units (Hard Drive, RAM etc)

Most random lockups are due to software problems and not hardware issues but software ones.

Most often Viruses and spyware are to blame. Sometimes updating a video driver or system bios may be helpful.

Posted on Jul 18, 2008

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