Question about SanDisk Sansa e260 MP3 Player

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Sandisk mp3 player

My comp. does not reconise player, no installation file on cd rom supplied by manufacturer

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What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it on the back of your computer...

Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep

Posted on Jul 18, 2008

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hi yes it should be in recovery mode when doing this
does the firmware tell you when to connect the mp3 player to computer once in recovery mode open firmware file then when it asks to connect then plug into your comp if it dont work this way then plug into comp before opening firmware file give this way a try also.
But the mp3 player needs to be in recovery mode whilst doing this

if this still dont work then try a different usb port failing this then their is a problem with either the cable or usb port or conection on mp3 check cable and connections at both ends make sure no dirt or paper is stuck in mp3 end ok

Let me know what happens ok

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