Question about Video Game Consoles & Games

2 Answers

My xbox 360 elite keeps bringing up an error saying that the disk is unreadable.The disk is in very good condition except for the Call of Duty 4 game that got scratched inside the xbox.I would like to know if you can help me out with this? Thanks

Posted by on


2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Contributor
  • 44 Answers

Often the disk being damaged by the drive is a result of a dirty spindle. ( the round part that holds unto the disk inside the machine.) this unit has a magnet on it that attracts and holds a plastic ring unto the top of the game disk. It helps clamp the disk and hold it in place. If the bottom section (which is usually a rubber ring) gets dirty it will not hold as it should and will slip causing reading errors and damage to the disk. You will need to open up the XBOX, open up the disk drive and then clean the spindle using a rubber reguvinator. If you do not have this available then you can use denatured alcohol. DO NOT USE RUBBING ALCOHOL! While you are inside this unit go ahead and clean the laser lens with denatured alcohol by gently cleaning it in a circular motion with a qtip and the alcohol. Again to not use rubbing alcohol, it will leave a film. Anyway, Check the laser and it's moving up and down. If it does not go all the way down or up you may need to replace the belt or clean it as well. If these things do not help you then you may have to replace the drive. There are several available for fair money on the net. JUST BEWARE OF WHERE YOU BUY IT!! There is no need for special software or programs. The drives are drop in and go. (by the way, to open up the unit, google for XBOX removals there are several sites with free instructions. get a couple compare them and you should do fine. Again no need to spend money on directions on how to do this. There are several good sites for free.)
Do note that the 360, unlike the original XBOX is not an easy thing to get into. It will take you some time to do it right. It can be done just be careful. I trained my 15 year old to do it, He tears them down for me before I repair them. I get 2 to 3 a week for repair.
Anyway, try these things and let me know how it goes.

Posted on Jul 21, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,019 Answers

If you had a disk, that actually got scratched inside the xbox.
This would have been damaged by it, contacting the laser head.
it seems as if the damage has actually been done to the laser head. Rather than purchase a new laser, it,s more practical to purchase a replacement Drive. Which you can,t just swap over due to the embedded key. However i do have a way of resolving this, without Flashing or hacking the drive.
If you wan,t to know how. feel free to mail me.

Mike @ Compurepair.

Posted on Jul 19, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

When i put call of duty mw3 in my xbox 360 it says unreadable

Did you try cleaning the cd and or the laser lens with a cd cleaner? Sometimes it helps.

Feb 14, 2012 | Microsoft Xbox 360 Console

1 Answer

I can't play call of duty modern warfare 2 on my xbox360 elite.

Does any other disk work and if so it is probably the disk. But if it does not read any other disk then the laser is bad. you can find in craigslist and ebay for sure but also check with your local game stores and game player repair shops. Hope this helps. Leave feedback please if this helps.

Jul 21, 2010 | Microsoft Xbox 360 Console

2 Answers

My xbox keeps sya the disk is unreadable and i

Your xbox sensor is either dirty or broke this will make it not read any disc you can either buy a new one for about 40-50 dollars or you can open it up and clean the sensor or if it is cracked i would recommend getting a 360 elite for 300 dollars

Dec 23, 2009 | Microsoft Xbox Console

1 Answer

Hi my cod 6 says disk unreadable

Try this.

Nov 12, 2009 | Activision Call of Duty 4: Modern Warfare...

2 Answers

My xbox keeps saying unreadable disk when i put in saints row 2

Well the disc driver obviously works on most of your games except saints row 2. Saints row 2 is in mint condition well i have this problem too with my 360 it reads some games and it doesn't read my other ones well theirs a few ways one is by leaving the game inside of the console and shut it down wait like 5 seconds and turn it back on.
Another is to make sure the laser its self doesn't have dust on it.
And when you put in a disc listen to it as it spins if makes any weird scratching noise its probably the laser hitting the disc a lot of 360s disc have been getting scratched recently due to the fact in microsoft's original design of the disc drive the laser keeps on hitting the disc and scratching it so if thats the case you have to replace the disc drive.
If solutions don't help let me know i might be able to help you more.

Jul 01, 2009 | Microsoft Xbox 360 Console

1 Answer

Unreadable disk

Have you tried ejecting the disc but not quitting out the game, wiping the disc and then putting it back in, it should say something like please insert disc, it may work, it does on the ps3

or visit

Nov 20, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 elite, call of duty 4 fault

Hi Jake,
Yhe only thing noticable here, is that the 360 elite has the 60 gig hard-drive instead of the Standard 20 gig, as fitted with the white 360. perhaps you might be able to try a 20 gig hard-drive on the box. May work, worth a shot. i,d also check microsofts site, for any game updates or patches for the game itself.

hope this helps ya buddy.

p.s plenty of people would be willing to trade your elite for a standard white 360. this would be another alternative.

Mike @ Compurepair.

Jul 24, 2008 | Microsoft Xbox 360 Console

1 Answer


I do believe its a problem with the disk. The disk may not be scratched or anything but it could possibly something internally wrong with it. I'd take the disk back and exchange it. Hope this helped! Have a great day!

Nov 29, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Video Game Consoles & Games Logo

Related Topics:

176 people viewed this question

Ask a Question

Usually answered in minutes!

Top Video Game Consoles & Games Experts

James Wishart

Level 2 Expert

122 Answers


Level 3 Expert

77514 Answers

Brad Brown

Level 3 Expert

16644 Answers

Are you a Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides