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turn off your phone.when you switch it on hold the *,green and 3 button simultaneously .remember *(star),green and 3 button. hold these three buttons and switch on your handset, it will be formatted without the lock code option.your lock code will turn to default. good luck
THE NORMAL WAY TO RESET THE SETTINGS IS GO TO SETTINGS THEN GO TO PHONE THEN GO TO RESTORE FACTORY SETTINGS AND IT WILL ASK YOU A CODE PUT 12345 AND PRESS OK IT WILL RESET YOUR SETTINGS PLEASE DO NOT FORGET TO BACKUP YOUR DATA NORMALLY IT DOES NOT GO AWAY BUT JUST TO BE ON SAFE SIDE.HOPE IT WORKS FOR YOU