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The Message Waiting Indicator lamp on the Mitel SS4025 is set and cleared by the main system controller (back room equipment) and is further dependent on the integration between the system controller and the voice mail server. Depending on the type (age) of Mitel main control, the voice mail could be built-in to the Mitel system itself or a separate stand alone server, such as an Octel (Avaya) system. In any event this problem needs to be reported to your phone system maintenance person. Any competent Mitel System tech should be able to resolve the problem for you quickly.
Before voice mail will answer, the phone has to be programmed to forward to the voice mail pilot number on a busy and no-answer condition. Example, if your voice mail system is on extn 555 then program the phone to roll over busy/no answer to ext 555. (there will need to be a companion mailbox on the voice mail system that matches your extension). Hope this helps.
You will need to call in to the Voice Mail hub extension directly, then press * to identify yourself as a user (on some systems you may need to press # or press * twice). The system will ask for your extension and password and you will be granted access. Your system administrator can inform you of which extension is the VM hub on your system.
This is what Christ at Mitel told me. I'm still trying to find out our hub extension number.