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I have a gateway computer, i have a lan provider and i called him and he set the linksys router model #WRT310N on my computer and my computer has now crashed i think....the error message reads: A problem has been detected windows has been shut down to prevent damage to your computer. If this is the 1st time you've seen this stop error scree and restart your computer If this screen appears again follow these steps. Check to make sure any new hardware or software is properly installed. If this is a new installation ask hardware or software manufacturer for any windows update. My screen then went blank...... I need help restoring it, can you help me??

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Disconnect the router and reboot. If the problem remains, it may not have anything to do with the router.

The router should have been set up with a cable from the modem to the WAN port, and a cable from one of the router's ethernet ports to your computer's ethernet port.

If you're going wireless, the same should apply, without the cable from your machine to the router.

Posted on Jul 18, 2008

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Request resote / restore fm backup for the sys to any old time. and check any new software is installed, and also check the sys for viruses.

Posted on Jul 18, 2008

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Hi again,

For some unknown reason(s) the Live Session/Chat was terminated.

With your indulgence, I would be posting here.

Cheers.

Posted on Jul 18, 2008

  • Louie  Role
    Louie Role Jul 18, 2008

    With or without the WRT310N, the Gateway computer should run without the error/crashing.



    Pls try running in Safe Mode (F8) and see if you can run your antivrus scanner. Thereafter, try again in normal mode, if that doesnt work yet, pls check/clean you memory (inside the PC). Might as well do the other add-on cards present. Try again, if still a no-go, try to do a system restore in Safe Mode.



    Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.



    Good luck and kind regards.



    Thank you for using FixYa.

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