Question about Kodak EASYSHARE 5100 All-In-One Printer

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Kodak Printhead Question

Can anyone give me contact information for Kodak Customer Service?
I think I need a new printhead, but cannot find anyone who can help.
I think I also need a new printhead...but do you think I can find one? I have searched Walmart, Staples, and every small computer business in my area...I can't even find one online...I have tried cleanings, printing test pages, calibrations, everything listed in the trouble shooting guide. Please don't tell me I need to buy a new printer, since I just got this one 7 months ago. I need this to work because I am an online student, so any help to get this resolved quickly is appreciated as I am getting behind. Thanks.

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  • Anonymous Jul 23, 2008

    Have the same problem you had, the color would print but not the black. I called the 1-800 number you provided, went through all of the "tests" and the guy said I'll send you a new print head....Didn't ask for warranty, money or anything..... Yeaaaaaaaa!!!



    Thank you for sharing your experience and for its success.... or I would have had to buy a new printer and this is not a year old.



    Thanks, Dawn

  • Sea7Shell Dec 03, 2008

    Printer worked last night fine. Tonight my husband wanted to print something and no black ink. He has less patience with this stuff than I do & mine is limited. I got on Kodak's website and went through a diagnostic tool which eventually told me I needed a new printhead.

    So I gave them my serial # name & address and it says it will arrive in 2-5 business days FREE. I found this site because I could not believe it would not cost me a bunch. Husband going out to look for new printers! I called to stop him! :-)

    I love my Kodak EasyShare - we've had it about a year and printed probably 200 or more pictures and lots of other documents. Good value for the money and excellent quality pictures. I'm even more delighted that they will send me a new printhead for free. Only problem is we can't print anything until it gets here. Hope this solves the problem!

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The AiO Printer support number direct line is 1800 421 6699. It will be extension 4. They do quote about 3-4 days but most times it is there faster than that.

Posted on Jul 21, 2008

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They don't sell these in retail stores (according to Kodak Cust. Service). I had an issue where I was not able to print out black ink. Color worked, but no black. So I called 18004216699. I then Had to patiently go through all the basic trouble shooting stuff like calibration, print head clean, demo print (push the copy button and photo button at the same time), etc. Once I went through that with them and still had the same issue, they proceeded to issue me a new print head for free, no shipping charges or anything. Just did this today, but they say I should have the print head in 3 days.

For once, service worked like it should! And to boot, they are sending new black and color ink cartriages! Good job Kodak!

Posted on Jul 19, 2008

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For US and canada the contact number is 1-800-421-6699 for UK it is 0870-2430270.........for australia it is 1800 793 895...........if anyother country....then specify and i will give you the contact number.........

Posted on Jun 27, 2009

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Hello pwisor,

1 800 421 6699 and then choose option 1 for image quality... They'll send the printhead for about 1-3 business days. I guarantee you that!

^_^

Posted on Nov 11, 2008

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Go on their Troubleshooting website...I did that last night and apparently it's a common enough problem that they'll send you a free Printhead if your printer is still under warranty...
Or e-mail US-TechnicalOrders@kodak.com
All-in-One Printer 1.800.421.6699
Consumer Digital Cameras, Printer Docks and Accessories 1.800.235.6325

They'll ship for free within 2-5 Business Days

Posted on Jun 19, 2009

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Printheads are difficult to find. The best thing I have found is to contact the manufacturer of your printer and see if they can point you in the right direction. Since you have a Kodak printer, their customer service number is 1-800-421-6699, and their open from 9 A.M. to midnight Eastern time, 7 days a week. This number will be directed straight toward the printer customer service rep. I hope this will help out.

Posted on Jun 18, 2009

Thanks everyone, this worked for me as well. I called and in about 10 minutes I had a new print head and ink cartridges sent overnight air to me.

Posted on Nov 10, 2008

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SOURCE: Kodak Printhead Question

The contact info is located here:
http://www.kodak.com/global/en/service/contactKodak/aioPrinters.jhtml?pq-path=10747 

Please rate my solution if it is helpful.   Thanks

Posted on Dec 12, 2008

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My Kodak 5500 all in one prints blurry pics. I


Clean the printhead, then print a demo sheet.
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  3. From the Help menu, select Maintenance, then select Printhead Cleaning. The On/Off light flashes green during the cleaning procedure.
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Is the Demo printout giving the same result?


If so, you may need to replace the printhead. This is a very common problem with this model.
You have to contact Kodak to be sent a new printhead to fix the problem. You click through the support on Kodak and then they automatically send out a new print head. To get the link to this on-line support chat with the live tech support and they can direct you where to go to find this solution. I dont remember the web link they directed me to but once there I answered a bunch of questions and got a new printhead in the mail pretty quick (no cost to me) and as of yet its been fixed.
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Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week.
When you get the printhead, here is how to replace it:
http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe





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1 Answer

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You can email tech support for instructions or call the toll free number below. These are the instructions for my KODAK 5100 from Kodak tech support.

Thank you for contacting Kodak technical support. If you should have any questions regarding the replacement of the printhead for your KODAK All-in-One Printer, support is available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.

Please check the following information how to install it:
a) Follow these instructions for step-by-step guidance on how to remove and replace your printhead.
b) If your printer is not powered on, press ON.
c) Lift the printer access door and wait for the carriage to move to the center position.
d) Remove any paper that may be loaded in the printer.
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f) Unlatch the used printhead by pressing the button on the left.
g) Lift the used printhead out of the carriage.
h ) Remove the 3 plastic protective shields from the new printhead.
i) Place the printhead into the carriage
j) Push firmly against the back wall of the printehad until you hear a load snap.
k) Intall the new ink cartridges and make sure you hear the click into position.

If you need further assistance, please contact our Kodak technical support available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.

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