Question about Microsoft Office Outlook 2003 for PC

3 Answers

Email not being delivered to recipient

I have been using Outlook 2003 Basic for several years. In the past week most time when I send an email it shows the outbox as empty and puts it in the sent file but my emails are not being received.

Posted by on

  • 12 more comments 
  • JillRK Jul 18, 2008

    On outlook email outgoing setting is Incoming is

  • JillRK Jul 18, 2008

    When I run the test I get the email confirming the test.

  • JillRK Jul 18, 2008

    I am not getting any kind of error message.

  • JillRK Jul 18, 2008

    I guess you misunderstood me - the test works, but if I send an email thru outlook it gets lost in outer space somewhere.

  • JillRK Jul 19, 2008

    I did check with Comcast and they say from their end everything is okay - when I send from (and not outlook) things go thru but from outlook they just disappear - (they are in my sent items folder but noone is getting them).

  • JillRK Jul 19, 2008

    email server is already set correctly. I don't know what a dynamic IP is so I don't know if I am on one.

    How do I verify receipt?


  • JillRK Jul 20, 2008

    I sent an email and did not get a confirmation of the receipt. Any other ideas?


  • JillRK Jul 20, 2008

    No, we checked that. Also email will go out when I send it thru comcast and not outlook. I am beginning to think that reinstalling outlook might be the answer.

  • JillRK Aug 09, 2008

    It turns out to have been some kind of adware that got on the computer. We restored the computer to where it was prior to the problems happening and now it is fine. Thanks for all of your help!

  • Melril Oct 10, 2008

    I have my email server with I have about 30 emails id's in my office. In about 25 machines the outlook 2000, xp and 2003 and 2007 all versions of outlook is working fine, In some computers, the emails sent thru. these computers are lost somewhere, that is it does not reach the intended destination and it does not receive always, its erratic, it receives sometimes and does not receive when its important. !!!

  • Chuck Carroll
    Chuck Carroll Jan 16, 2009

    I noticed several months ago that my sent mail was not arriving at their destination address. It appears to have been sent as the mail is listed as sent. Sometimes the mail will arrive. Often it will not.

  • RSREAVES Mar 26, 2009



  • Anonymous May 11, 2009

    When an email is in sent items on outlook but doesnt reach destination

  • Tim Babcock
    Tim Babcock May 11, 2010

    Are you getting any error message concerning pop3 account login information during the send and receive process?


3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 18 Answers

Try rebooting the computer & tap F8 & goto safe mode with networking,Try outlook in that ,lets see if that works

Posted on Jul 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Microsoft Master
  • 2,794 Answers

You smtp has to go through Comcast if youre on Comcast. You can't switch. You can relay though but thats another story.

So outgoing mail server has to be Are you using comcast to get your e-mail or are you using someone else as well?

Posted on Jul 18, 2008

  • 7 more comments 
  • Tim Babcock
    Tim Babcock Jul 18, 2008

    So pop3 account settings have to be set at Type in your user name (which is your e-mail address and password) and test the account.

  • Tim Babcock
    Tim Babcock Jul 18, 2008

    Sounds like it is working properly.

  • Tim Babcock
    Tim Babcock Jul 18, 2008


  • Tim Babcock
    Tim Babcock Jul 18, 2008

    Call Comcast tech support and have them test your email connections in thier network. I have ran into a few cases where they were disabled by Comcast for unknown reasons.

  • Tim Babcock
    Tim Babcock Jul 19, 2008

    You have to set your e-mail server settings to in Outlook to send your e-mail out otherwise they won't go through. It's Comcasts requirement that they don't allow outgoing e-mail servers other than their own to send out e-mail. If you have a commercial account with them and a static IP address with a domain name you can use your own server to send e-mail out. If your on a dynamic IP account you will run into trouble because Comcast changes the IP address without any notice to you causing e-mail to stop delivering.

    I hope this answers your questions.

    You can setup a verify e-mail with your outgoing e-mail messages to make sure that they have been received.

  • Tim Babcock
    Tim Babcock Jul 19, 2008

    Try tools menu and then options. Look for a tab that says receipts on it and check off the request a send receipt for all messages box.

    Then receiver gets a message allowing a receipt to be sent back to you when you send a message.

  • Tim Babcock
    Tim Babcock Jul 20, 2008

    Is there any firewalls hooked up to your network that might be stopping e-mail from getting through?

  • Tim Babcock
    Tim Babcock Jul 21, 2008

    When you say sending your e-mail through outlook isn't working but sending it through Comcast is, what other e-mail program are you using to send your e-mail out with.

    Reinstall it is a good idea.

    If you could shoot me over from the e-mail address you are having trouble with, I can run some audits on the flow to see where the hangup is. I should have thought of this in the first place but usually I don't have any hangups with clients of mine that are using Comcast.

    E-mail me the info at You will get a message that youve been block by the spam filter so send me the release e-mail and I will release it right away.

    Port 25 isn't blocked on your router for any reason is it?

  • Tim Babcock
    Tim Babcock Jul 21, 2008

    Make sure that port number 110 isn't blocked on your router or any of your firewalls. That port is what controls SMTP services to happen.


I am not getting any king of error message. Also if I send the email through Comcast (and not Outlook) the recipient is receiving the email

Posted on Jul 18, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Multiple emails

This problem is likely related to your virus software. If you are using Norton or Mcafee, try disabling the email scanning feature or temporarily uninstalling the software. Test the mail send again. If the problem is gone, then try uninstalling Norton or Mcafee completely and cleanout all residual folders and registry entries left behind. Then do a clean install of your security software. I recommend using AVG Internet Security. Been using this for many years without issue or complication

Apr 14, 2010 | Microsoft Outlook 2003 for PC

1 Answer

I have been using Outlook 2003 Basic for several years. In the past week most time when I send an email it shows the outbox as empty and puts it in the sent file but my emails are not being received.

Okay, it sounds like the problem is getting narrowed down to your environment if I am reading your message right. If you use Comcast's web based mail client then you can send to who ever you want to. This is because your compose and send is being done on the Comcast mail server which is completely apart from your local environment. Next, if I read the problem right, you have installed McAfee from Comcast onto your local PC which could be the culprit if the timing is correct; ie: stopped sending messages when the McAfee was installed.

What we need to do is TEMPORARILY stop the McAfee and send a message to see if it gets through. If it does then your security software is killing your message before it leaves.

McAfee is a well secure piece of software and can be difficult to stop, but here are two batch files to run - one to stop the services and one to start the services. When you get this open up Notepad from your Accessories program group then copy and paste the following into it:

net stop "McAfee Framework Service"
net stop "Network Associates McShield"
net stop "Network Associates Task Manager"

Now in notepad select File and Save, put this into a folder that you can easily find (create a folder called Test on your C:\ drive then navigate to there in the notepad Save As dialog box. When you are saving in notepad make sure that the file type box is set to all files NOT .txt then use the filename stopAVServices.bat.

Now you can go to Start, Run, Browse to the c:\test and run that batch file. But first, let's create a batch file to restart it when you are finished the test.

Follow the same instructions as above, but paste this into the empty notebook space:

net start "McAfee Framework Service"
net start "Network Associates McShield"
net start "Network Associates Task Manager"

Save this into the same c:\Test folder and call it startAVServices.bat

Now run the stopAVServices.bat, try to send an email from your outlook client, once the message is out of your outbox and in your sent items run the startAVServices.bat to get your AV protection back on.

If we have problems with this we may want to look at your configuration in outlook to access your comcast mail server.

Please let me know how you are making out.

Jan 04, 2010 | Microsoft Office Outlook 2003 for PC

1 Answer

Email message delivery using Outlook 2003 gives duplicates (3-4%)

mayby you have select leave mail on server in your program than thad wil happend some time

Dec 13, 2009 | Microsoft Office Outlook 2003 for PC

1 Answer

When trying to email from Outlook,

It means that you wrong addressed email or this email no longer egsist

Nov 26, 2009 | Microsoft Outlook 2003 for PC

2 Answers

How to automatically BCC my outlook emails to another email address I must send copies automatically to my assistant..please tell me the steps in setting it up as a rule or whatever in outlook! Thank...

To automatically Bcc all outgoing messages
Outlook has a rule to automatically Cc another person on outgoing messages, but no equivalent for Bcc. This page offers two code samples for adding such an automatic Bcc. Both use the Application.ItemSend event, which fires whenever a user sends a message or other item.
Method #1 (Basic) This version is suitable for Outlook 2003 or later. It uses Outlook objects exclusively and includes error handling to avoid problems with an invalid Bcc address. Place this VBA code in the built-in ThisOutlookSession module:
=======Code Starts here Method#1======
Private Sub Application_ItemSend(ByVal Item As Object, _
Cancel As Boolean)
Dim objRecip As Recipient
Dim strMsg As String
Dim res As Integer
Dim strBcc As String
On Error Resume Next
' #### USER OPTIONS ####
' address for Bcc -- must be SMTP address or resolvable
' to a name in the address book
strBcc = "someone@somewhere.dom"
Set objRecip = Item.Recipients.Add(strBcc)
objRecip.Type = olBCC
If Not objRecip.Resolve Then
strMsg = "Could not resolve the Bcc recipient. " & _
"Do you want still to send the message?"
res = MsgBox(strMsg, vbYesNo + vbDefaultButton1, _
"Could Not Resolve Bcc Recipient")
If res = vbNo Then
Cancel = True
End If
End If
Set objRecip = Nothing
End Sub
=======Code ENDS here Method#1======
Make sure you substitute the right e-mail address for "someone@somewhere.dom."
The reason that this method is not suitable for versions earlier than Outlook 2003 is because it will trigger an address book security prompt due to the use of Recipients.Add. You could avoid security prompts by simply setting the Item.Bcc property to the desired address, but that has two problems. First, it would wipe out any Bcc recipients that the user might have already added. Also, in some Outlook configurations, setting Bcc without trying to resolve the address results in an unresolved address, even if you use a proper SMTP address; you'll get an error, and Outlook won't send the message.

Sep 11, 2009 | Microsoft Outlook 2003 for PC

1 Answer

Outlook 2003 says email is 'sent' but never get delivered

paul, make sure on your end that the emails you send end up in your Sent box and not stuck in the Out box...if still in Out they are not sending...if that is the case comcast may be blocking SMTP port 25 (unless you upgrade to some "Pro" type of account). are you you using comcast as your email provider?

Nov 18, 2008 | Microsoft Outlook 2003 for PC

1 Answer

Email not received by recipients

It is possible that the mail you sent just simply has not arrived to its location just yet. It is also possible that your email could have been filtered, or thrown in the spam folder for whatever reason.

Most of the time, if Outlook says it was sent, then it was more than likely sent, as it watches the connections to the servers... Now we just have to find it.

If you can, have the intended recipient of your email check the spam/junk mail folder. Also, if you are connecting to a webmail server such as Gmail through outlook, and you are (for example) sending your email to someone that is using Yahoo mail... Sometimes it may take a moment to go through all the way, though it should not take TOO long.

I hope that this has helped to solve your problem, good luck!

May 14, 2008 | Microsoft Outlook 2003 for PC

1 Answer

Send attachments to some mail recipients but not others

I think not.

First send email to everyone with everything everyone needs to know, then another to the ones who need files. OR emails to people who dont need attachments and spesific emails to those who need attachments.

Apr 02, 2008 | Microsoft Office Outlook 2003 for PC

2 Answers

Problems sending and recieving mail in Outlook 2003

I am recieving some of my emails in my sent box not my inox.I am also using Outlook 2003

Nov 13, 2007 | Microsoft Outlook 2003 for PC

1 Answer

Huge font in Outlook 2003

pls set the font size of your software and then check

Sep 28, 2007 | Microsoft Office Outlook 2003 for PC

Not finding what you are looking for?
Microsoft Office Outlook 2003 for PC Logo

5,386 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2635 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18333 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides