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If you 'replaced' or refitted the original cartridge, then I would suggest that the toner cartridge has failed. If this is the case, please try a new one.
If the original has not done a fair (check manufacturers specification) number of prints, you may be able to ask for a replacement.
If this was a new cartridge, and printer uses separate drums and toner cartridges. Then it could be a faulty drum. Above replacement path could be tried.
How do I clean white or black spots on printed documents?
Description:First make 10 to 15 copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:
Remove the drum unit and toner cartridge assembly, and then remove the toner cartridge from the drum unit.
the print sample in front of the drum unit so you will know the exact
position on the drum that is causing the poor print.
Turn the black gear on the drum as you check the surface of the OPC drum.
The OPC drum is photosensitive so do not touch it with your fingers.
you find the substance on the drum surface that matches the print
sample, gently dab the surface of the OPC drum with a cotton swab that
is lightly dampened with isopropyl alcohol.
Do not use a scrubbing or wiping motion because this might damage the drum.
Do not try to clean the surface of the OPC drum with a sharp
object, such as a ball-point pen, because this might cause permanent
damage to the drum unit.
If the print quality still has not improved you need to install a new drum.
Hi, try to pull out complete process unit(cartridge) with toner box .You have cleaner(blue or green color) move this cleaner from right to left side 4 or 5 times.Note that cleaner MUST be in home position-right side when you finish.Check print.
If problem still persists, you must do following:take away small grey plastic cap on left side of cartridge,then push complete charge corona(part with cleaner on top of it) to left side just enough to lift right side of corona from cartridge.Pull out that corona and you can see drum and developer roller. Turn the gear on drum,and look for smudges on black developer roller.Try to clean smudges with brush or with dry cloth.Toner will again attract to that area,but regular.
That black dust that fell out is the toner. When you shake a toner cartridge that shouldn't happen. It looks like you have a faulty toner cartidge and that need to be replaced!
Now to make your printer prints cleanly and clearly after you replace the cartridge, you'll need to get someone to service the printer(the faulty toner cartridge more than likely spilled toner on your internal printer parts, cause the smudges). Sevicing would mainly entail, taking down the printer and removing any spilt toner!
If you feel you are up to this, be cautious, because toner can be hazardous to your health if you accidentally breathe it in!
hope this was helpful!