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Jack Cuerrier Posted on Oct 10, 2017

The pastic part with three extensions, that holds the glass rotating plate in the microwave, snaped while cleaning the inside. The base of it, made of plastic (I believe), has a piece that broke off. Can I get a part to put back in? I have a "Galaxy microwave model 87070, 1000 watts. I believe the name of the part is the "tray driver"

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Tim Rathman Sr

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  • Posted on Oct 10, 2017
Tim Rathman Sr
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Try contacting the Manufacturer they show have replacement parts available for your unit.

5 Related Answers

tiway1

Tim martin

  • 100 Answers
  • Posted on Jun 30, 2008

SOURCE: Maytag Microwave Glass Plate that rotates

check with www.microwaveglasstrays.com

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MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Aug 08, 2008

SOURCE: Kenmore Galaxy Microwave Hood Combo Model 72180002400

Since it sounds louder than before, it is probably a bad high voltage diode or magnetron.

If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.gallawa.com/microtech/diode.html
http://www.gallawa.com/microtech/mag_test.html

Sears may send you a magnetron to install yourself since it's under warranty. For that or warranty service, contact Sears at http://www.sears.com.

You can save about $75 by taking it to the shop yourself, as opposed to an in-home service call.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Aug 19, 2008

SOURCE: Cleaning Inside Glass Oven Door of KitchenAid KEMC308KSSO

Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Dec 22, 2008

SOURCE: kenmore galaxy microwave model 721.80002 1500 watts does not heat

With the symptoms you have, I would most strongly suspect a shorted high voltage rectifier diode or a bad magnetron, or a loose and possibly corroded connection on the magnetron's terminal.

The diode is a fairly cheap fix, and the mag will cost more.

If you or someone you know decide to look into it, we have critical safety information and disassembly information at our site, and our link is at our listing here on FixYa.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you don't find yours, or if you want to look at it without disassembling the oven, you can download it here.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.gallawa.com/microtech/diode.html (if it's not shorted, it's probably okay)
http://www.gallawa.com/microtech/mag_test.html
http://www.gallawa.com/microtech/xformer.html

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Anonymous

  • 4 Answers
  • Posted on Feb 26, 2009

SOURCE: kenmore elite microwave/vent hood model 721.80834500 turntable

Take your round glass tray and plastic three wheeled hoop to a local Sears store, open up the microwaves on display, find the one that is still using something similar, deftly trade out yours for theirs. The new wheeled plastic hoop wheels are slightly bigger and the glass tray raised guides are a bit longer, since the switch no problems like I had. Don't get caught. They do not have those parts for sale at the local Sears store.

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Related Questions:

0helpful
1answer

What size glass tray do I need for my Westinghouse model WCM770B/W microwave? I broke mine and cannot find the answer in the manual.

Frequent thrift stores or yard sales, or take a tape measure to the inside of the microwave
. If your dish was square, the glass plate should likely be about 1 inch less wide and 1 inch less deep that the inside of the box.
If you have a round plastic rotator, the dish should be about 1 -2 inches bigger in diameter than the plastic rotator.
God bless your efforts.
0helpful
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A small fire started inside the oven. Only the glass broke everything else seems fine. Can I continue using it.

Maybe, maybe not.
You can probably find a replacement glass tray at a Good Will store.
I don't think I'd run it indoors any more. I'd set it on a couple of cinder blocks in the middle of my concrete driveway and hook it to a long, heavy duty extension cord.
Wear a face shield and stand back at least 10 feet after pressing the start button.

You should go to YouTube and search "Can you microwave that".
It's a series of videos.
2helpful
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Microwave lights, clock, and everything works except when you press start, it just counts down like its cooking, but the microwave is actually not on. No hum as usual or plate rotating. It just counts...

Hi, one of the most common reasons why the turntable won't rotate is that the microwave isn't clean. The turntable guide and carousel can get sticky, preventing the turntable from properly moving. If you have built-on food particles or liquids, fill a bowl with 2 or 3 cups of water and 1 tsp. of liquid detergent and lemon. Run the microwave for about 3 minutes. Clean the microwave with a cloth, including the base of the turntable, guide, carousel grooves and microwave base. Your microwave turntable won't rotate if the grooves on the base of the turntable do not sit right on the carousel. Also, check the position of the turntable guide. Place the guide directly under the turntable. Remove the turntable, and then reposition it into the carousel grooves.
Motor The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
Bushings The drive bushings are plastic components that sit underneath the cooking plate. Remove the plate, and examine the bushings. Use a magnifying glass if necessary to see if any debris is caught in the plastic. Clean the bushings, and reinsert the plate. Turn the microwave on to see if it rotates. If the bushings are extremely worn or if some of the plastic is broken off, you need to replace it, which is a complicated repair for consumers. Contact a service technician for assistance.
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My turntable does not turn

The turntable motor in the microwave oven needs to be replaced.
0helpful
1answer

The glass plate inside will not rotate

Replacing the turntable motor.

The motor assembly is fixed to the base of the oven usually with two screws and access i obtained by removing the inspection plate directly beneath the motor. It is usally a plug in synchronus motor that revolves at a few revs per minute but the plastic cogs in the motors gear box fail and the motor assembly must be replaced. They are fairly inexpensive and obtainable usually from a domestic appliance repair shop.
If you feel confident, disconnect it from the mains power, remove anything in the cavity and turn it upside down if it is a tabletop model, a little more complicated if it is built in!
Remove the inspection plate and disconnect the motor. Remove the motor and go and get a new one. Re fit it and put the microwave back in its position. Plug it back in, with the turntable and plate. Put a cup of water on the plate inside of the oven and heat for 20 seconds to check the plate goes round.
Hope this helps.

1helpful
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My Advantium was arching at the turntable. Replaced the turntable roller assembely (that hold the metal or glass plate) and the arching went away.
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GE XL1800 JVM1870SF02

I have the same problem on a Jenn Air. Did you get an answer?
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