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Hi, our panasonic genius microwave door won't latch shut, thus preventing us from using it. Is there an easy fix for this?

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  • Anonymous Aug 26, 2008

    I have a Panasonic Genius nn 6853 bbpq. Yes it is 15/16 years old, but suddenly when I've closed the door and set it to cook and press start it tells me to close the door. Is this fixable problem or am I going to have to say a fond farewell to my faithful old machine?

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  • 8,820 Answers

If you gently push up on the door latches (hook-like devices on the door) there should be spring tension. If they just flop right up, the spring is off.

Normally the problem is not the spring, but a broken spring mounting tab on the door latch head (hook) assembly or the inner door panel.

If it's the door panel, it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount.

The door latch head (hook) is easy to replace or repair if that's the issue.

We have critical safety & disassembly info at our site, linked here.

Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the screws you need to remove.

Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.

You can order Panasonic parts here.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

Hi, our panasonic genius microwave - 5be96b5.jpg

Posted on Jul 21, 2008

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Door latch


see this causes and fix it. God bless you
Open Lever If the microwave door won't open the open lever might be broken. This part can be replaced separately.

Door Spring If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.

Door Latch If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.

Door Hook If the microwave door won't open the door hook might not be releasing properly. The door hook is installed inside the door and normally releases when the door is opened. The hook is made of plastic and will break over time. When this happens it will need to be replaced, it can't be repaired.

Button Spring If the microwave door won't open the button spring might be broken internally. The button spring can be replaced.
Button If the microwave door won't open the button might be broken internally. The button can be replaced.

Handle Actuator If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.

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We have a Panasonic Genius Prestige 1200 W microwave. The door won't open. Tried unplugging and plugging in; that worked once, but now doesn't help.


Sounds like the door catch is stuck. Perhaps this will help;

Door catches.

One of the latches has broken off and is not lifting the dother latch clear of the housing. Remove from any power source, remove the cover of the cabinet. Slacken off the clamp mechanism and ease the clamp over the guide to allow the door to open. When a new door lever is in place, the door may be easily adjusted by slackening off the screws that clamp the door catch/actuators in place whilst holding the door closed and then tightening the screws. The rear of the door may be adjusted by slackening the lower door hinge screws and adjusting as required.
I hope that helps.

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