A couple of months ago our web cam worked fine then one day it stopped working in msn but it works on person.com and others. The error message is "we are unable to run audio & video setup" i would reasly appreciate some feedback my mum is hanging for her web cam to come back online.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the web cam is working normally with other web cam applications but MSN then it's required to configure MSN to use the web cam. Please follow the steps given below to configure MSN to use the web cam.
(i) Please ensure that the web cam is turned ON. (ii) Then, double click the MSN icon and log on. (iii) Click on the Tools menu, then click on the audio/video tuning wizard. Then, click Next to start the wizard. (iv) On the first wizard page, under Camera, click the web cam then click Next.
Performing all the above steps will configure MSN to use with the web cam. In order to start a video conversation, follow the steps given below after signing in MSN: (a) Click Action, then point to audio/video. (b) Then, click start a video conversation. (c) Select a contact from "My contacts" page then OK.
No, most likely some resident software is accessing the camera, or the camera needs updated drivers. try updating to the newest software and make sure the cam software isnt booting up before the MSN client