A couple of months ago our web cam worked fine then one day it stopped working in msn but it works on person.com and others. The error message is "we are unable to run audio & video setup" i would reasly appreciate some feedback my mum is hanging for her web cam to come back online.
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If the web cam is working normally with other web cam applications but MSN then it's required to configure MSN to use the web cam. Please follow the steps given below to configure MSN to use the web cam.
(i) Please ensure that the web cam is turned ON. (ii) Then, double click the MSN icon and log on. (iii) Click on the Tools menu, then click on the audio/video tuning wizard. Then, click Next to start the wizard. (iv) On the first wizard page, under Camera, click the web cam then click Next.
Performing all the above steps will configure MSN to use with the web cam. In order to start a video conversation, follow the steps given below after signing in MSN: (a) Click Action, then point to audio/video. (b) Then, click start a video conversation. (c) Select a contact from "My contacts" page then OK.
No, most likely some resident software is accessing the camera, or the camera needs updated drivers. try updating to the newest software and make sure the cam software isnt booting up before the MSN client